After my contract with another operator ended, I wanted to give Turkcell a try since I often work in areas far from city centers and thought it might have better coverage. However, Turkcell has deeply let me down. I was told by one of the Kadıköy branches that I would pay ₺470 per month for the line I purchased, but I’m now receiving bills for ₺658. When I spoke to customer service, they told me the branch gave me incorrect pricing and that the actual amount is what I’m currently being charged. So apparently, any branch can quote you whatever price they want just to sell the line, and then you’re billed however they see fit. This situation clearly puts customers at a disadvantage, and they openly say there’s nothing they can do. Forget about the high tariffs—being misled like this is unacceptable. No solutions are offered, and customer satisfaction is clearly not a priority.
Each month, I receive payments from the Turkcell operator that are higher than my bill amount. I've reached out to customer service several times, clearly stating that I have not gone over any limits or made any extra purchases. Regardless of my objections, they insist on blaming me for lies, contin...
Turkcell added over ₺400 to my bill, claiming that I exceeded my data limit eight times within just five minutes, despite not having my phone with me or actively using the internet. When I spoke to customer service, they dismissed me, saying they could not assist. The live chat support on the mobile...
As a customer who has happily used Turkcell for years and has generally been satisfied with the services provided, I now feel compelled to write this complaint due to a series of issues I've recently encountered. Lately, with significant increases in package prices and consistently high bills due to...
Turkcell is a company that should not be trusted. They advertised a home portable internet plan with 250 GB for ₺635. When I signed up, my first bill was ₺700. When I inquired about this, they said it was mentioned in the contract. However, that was not communicated to me. They insisted that their s...
I recently ported my line to Turkcell. I noticed that although Turkcell claims to be the leader in coverage in Turkey, it does not have reception where my workplace is located. I frequently experience interruptions in calls and internet service. Just like in Turkey in the 1990s, I find myself consta...
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