I purchased a phone in installments from Turkcell Pasaj. However, I lost my job and couldn’t make the payments. Even though three months have passed, Turkcell has not transferred my debt to a collection agency. During this time, my debt increased from ₺21,000 to ₺31,000. What’s more frustrating is that no one has reached out to me to discuss a payment plan or offer support during this period. They are not offering any payment flexibility or proposing any solutions. I even went to a Turkcell store in person, hoping to resolve the issue, but the staff said they couldn't do anything. In fact, even though I wanted to make a payment a week ago, Turkcell refused to accept it. I do not accept this situation, and I will file complaints with every authority I can.
In October 2023, I purchased a portable modem from the Turkcell store. The staff member at the store clearly told me that the device cost would be reflected on my bill in installments over 24 months and that I did not need to return the device. Trusting this information, I agreed to the process, and...
In April, I was contacted by the Turkcell finance department and informed that a loan of ₺66,000 had been taken out in my name using my Turkish ID number. Previously, a device had also been issued in my name without my consent. My line is currently being actively used. Despite repeatedly contacting ...
In my Turkcell subscription with the number 0539*****47, I discovered by chance on e-Government that I had a debt of ₺5,030 from August 2023, only two years later. During this period, I was never informed by SMS, call, or mail. After the debt came to light, I contacted both Turkcell customer service...
Turkcell Paycell has been causing me distress for three months. As a last resort, I've closed my line. Despite not being a Paycell member, they've been charging my bill for transactions. I opened a complaint file, and they claimed I must have made purchases, even though I don't have a membership. Wh...
2 months ago, I was billed a month that I did not use by Turkcell, which I left. I contacted customer services about the issue and made an objection and complaint, but I did not receive any response. With a shamelessness that does not suit the company name, they made my phone ring for 1 second and t...
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