I have never seen such a terrible mobile operator like Turkcell in my life. When I found out that my contract would end on July 10, 2025, I called customer service on July 8 and stated that I wanted to switch to a prepaid line. They told me I needed to wait 96 hours. Normally, this information is not provided when signing the contract, and when I called a few days earlier, they told me I had to call exactly one day before the contract ended. But now, even though three days have passed, I still haven’t been switched to a prepaid line, and as a result, I’m being billed extra. Since my contract has ended, I’m also being charged a higher fee. I have a recording of the conversation; nowhere was it mentioned that I had to call within 96 hours. When a representative called me, they even admitted that such a process doesn’t exist. I will absolutely sue you and switch to another operator. My entire family is with the same provider, and I will cancel all of their lines as well. I have never encountered such nonsense.
Turkcell is a company that should not be trusted. They advertised a home portable internet plan with 250 GB for ₺635. When I signed up, my first bill was ₺700. When I inquired about this, they said it was mentioned in the contract. However, that was not communicated to me. They insisted that their s...
I had a contract with a Turkcell agency, and it was about to end. I wanted to sign a new contract that would be more financially suitable, but they didn’t offer any such option. So, I decided to switch to a different telecommunications provider. I contacted customer service and asked how I could end...
I switched to a Turkcell postpaid plan after being assured repeatedly—both at branches and through the app—that I could cancel within one month without incurring any fees. Trusting this, I decided to move back to Türk Telekom just three days later. However, I received a bill on January 10, 2025, sta...
I recently ported my line to Turkcell. I noticed that although Turkcell claims to be the leader in coverage in Turkey, it does not have reception where my workplace is located. I frequently experience interruptions in calls and internet service. Just like in Turkey in the 1990s, I find myself consta...
I submitted a request to switch my Turkcell line to prepaid, but they didn’t process it. I called customer service a second time to cancel the request immediately, and they told me another department would call me. I asked to be transferred directly, but they didn’t connect me. I told them to create...
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