I recently switched my line to Turkcell, expecting improved service, but I quickly encountered problems with voice quality. The sound quality was so poor that I struggled to have a proper conversation, which was both surprising and disappointing, especially given Turkcell's reputation. I reached out to customer service multiple times, detailing the same problem on each occasion. Even with all the hard work put in, there was no change. It was incredibly frustrating that they still sent a bill, despite the service not working correctly from the start. I let them know I was transferring my number to a different provider because the issue was still unresolved, but they charged me regardless. This entire experience is completely unacceptable and unjust.
I ported my mobile line to Turkcell about two months ago, and since then I have been constantly experiencing serious network problems. My line almost never has proper reception, and I cannot make clear calls anywhere. People often cannot hear my voice, my calls drop, and I cannot use the line proper...
I’ve been facing an internet issue with my Turkcell line, and even after reaching out to their customer service multiple times, I’m still left without a resolution. Every time I reach out, I'm met with the same response: just wait for the results of a technical review—yet there’s never any progress....
I have been a Turkcell user for years, I had no problems until the end of December and was using it very well, in order to benefit from the campaign, I went to a different operator for my 2 lines at the end of December and came back to Turkcell without even a week, I have been having network problem...
I wanted to transfer my line to Turkcell and submitted a request through the mobile app. I received my new SIM card, but when I tried to contact customer service, I was constantly told, "I am transferring you to the relevant department," and kept waiting without any real assistance. No one helped or...
As a customer who has happily used Turkcell for years and has generally been satisfied with the services provided, I now feel compelled to write this complaint due to a series of issues I've recently encountered. Lately, with significant increases in package prices and consistently high bills due to...
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