Through the Turkcell GNC app, I logged in every day, collected one star daily, and at the end of the month, received 3 super stars in exchange for 30 regular stars. Since the beginning of January, I had been collecting super stars and was supposed to win AirPods 3rd Generation headphones today. However, when I logged in, the system kept giving me an error (my app is up to date, by the way). When I called customer service, they told me the campaign had ended on June 16. Mathematically, it's impossible for it to have ended on June 16. They are misleading people indirectly. I want to receive the AirPods that I rightfully earned.
I used to log into the Turkcell GNC app every day, collect 1 star per day, and at the end of the month, I would get 3 super stars in exchange for 30 stars. With the super stars I collected since the first day of January, I was supposed to win Airpods 3rd Generation headphones today. However, when I tried, the system kept giving me an error (by the way, my app is up to date). When I called customer service, they told me the campaign ended on June 16th. Mathematically, it's impossible for it to end on June 16th. They are indirectly stalling people. I want to receive the Airpods that I am entitled to.
In response to my request ending in 3037, I will list the misleading and incorrect information provided by Turkcell. First of all, according to what you told me, I supposedly had 1 GB of free internet through "Mobile Marketing" yesterday. However, no, I purchased this 2 GB internet package through t...
I switched to Turkcell with my line number 545280***49 on March 20. My first bill was issued on April 10, marking the end of the first month of my contract. The second bill was issued on May 10, completing the second month. Strangely, a billing cycle change request was made through the Turkcell app ...
I'm really frustrated with Turkcell because I feel like they've misled me as a customer. I had a 30 GB internet plan and a 40 GB social media plan. Even though I had the social media package, all my usage came out of my regular internet package instead. I called for support and they just told me to ...
Mr. M***** from the Turkcell Communication Center called our company and informed us that our contract was about to expire. He then directed the sales representative, M**** E****, to assist us with a new commitment and provided details. We agreed that our invoices, which were around ₺3,000, would in...
On November 5, 2024, I contacted Turkcell customer service to extend my line contract, which was set to expire on November 10, 2024. On November 11, I checked the Turkcell app and noticed my contract period was listed as November 5, 2024 - October 9, 2025. I discussed this with a colleague who had s...
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