You sold me the Samsung S25 Ultra with the claim that the selfie stick works via Bluetooth, but after receiving it, I found out it doesn’t even have Bluetooth. This was clearly a misleading sale and false information. You also said it would be fixed with a software update, but that turned out to be untrue as well. Unfortunately, that’s not the only issue—I’ve had problems with every product I bought from you. It’s been 40 days since I received the items, and still no resolution. The S25 Ultra constantly shows software errors. The Ttec earbuds are defective, and the Buff smart watch displayed my heart rate incorrectly as 156/167 instead of 174, causing me to visit doctors for months unnecessarily. You installed a dusty screen protector, gave me a phone case that doesn’t charge, and the power bank charges extremely slowly. I paid ₺2000 for a security system that doesn’t even have an entry code. My phone has failed five update attempts. Even worse, I traded in my high-performance Samsung 20 FE and you only valued it at ₺6000. I’ve spent a total of ₺124,000 with you, and you took my ₺20,000 phone on top of that. Everything I received is faulty, low-quality, and nearly unusable. Since March, I’ve been going back and forth to Turkcell stores, and no one has offered real help. I deeply regret trusting Turkcell. I paid for Samsung products, yet you handed me Ttec instead.
I have had a disappointing experience with Turkcell, which I now regret. My daughter’s smartwatch has been broken for months and was not in use, yet I discovered that I was billed ₺320 instead of the monthly ₺65 payment. Since the watch was broken, my daughter, in her childlike curiosity, connected ...
Hello, on January 17, 2025, I went to the Bursa Heykel 2 branch to buy a new phone. A customer representative there named C**** T******** told me that I had very high points and that I would receive a smart watch and earphones as a gift. Of course, I didn’t believe it at first and refused, but later...
On March 20, 2024, I opened the Turkcell app to pay my bill and was shocked to see a notification that my contract had expired. The bill details showed that my ₺61 smartwatch plan had been charged ₺442 in early termination fees. I had not canceled or terminated my contract. In fact, I had not been ...
On 14.02.2024, I had an internet connection to our house in Ankara-Batıkent through a Turkcell dealer. I spoke to the dealer on 09.02.2024 at 0 53*********96, a friend named U***. He told me about that day's campaign. He informed me that since I have a Turkcell line, I would be subscribed for 1 mont...
There is no way I exceeded my internet usage during the specified dates. Unlike in the past, I did not receive any warning messages about my remaining data balance. During those days, I was either at home or at work, both of which have stable Wi-Fi connections, so I had no reason to use mobile data....
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