For ten days, I experienced network issues with the Turkcell operator at my workplace and reported the problem to them. I waited patiently for a few days, hoping it would be resolved, but nothing changed. As a result, I urgently switched to another operator and informed Turkcell about this. Despite not using any of the internet or minutes and being left in a completely unusable and frustrating situation for 12 days, I was still patient. The issue remained unresolved, and after changing operators, I was charged a cancellation fee. This is truly unacceptable. I urgently request that this situation be addressed; otherwise, I will pursue legal action, submit all relevant documents, and report Turkcell as a faulty service provider.
I ported my mobile line to Turkcell about two months ago, and since then I have been constantly experiencing serious network problems. My line almost never has proper reception, and I cannot make clear calls anywhere. People often cannot hear my voice, my calls drop, and I cannot use the line proper...
I recently ported my line to Turkcell. I noticed that although Turkcell claims to be the leader in coverage in Turkey, it does not have reception where my workplace is located. I frequently experience interruptions in calls and internet service. Just like in Turkey in the 1990s, I find myself consta...
On July 30, my spouse and I switched to Turkcell, but neither of our lines works at home. Sometimes we get a signal for 1-2 bars, but then it drops to 3G. Due to the lack of service, we are considering switching back to our previous operator. However, Turkcell is threatening us with a cancellation f...
My contract with Turkcell was about to expire in August 2024, so I just switched carriers. Unfairly, I was surprised to see a substantial cost of ₺1813. Turkcell was notified of my intention to complain with the Consumer Arbitration Committee and, if required, to pursue legal action. I felt let down...
There is no way I exceeded my internet usage during the specified dates. Unlike in the past, I did not receive any warning messages about my remaining data balance. During those days, I was either at home or at work, both of which have stable Wi-Fi connections, so I had no reason to use mobile data....
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