On June 18, 2025, after my internet connection was cut off, a technician directed by Turkcell replaced my modem with a Wi-Fi 6 model for an additional fee, but he stated that the real issue could only be resolved by changing the cable. Despite calling Turkcell multiple times, it wasn’t until June 25, 2025, that a team contacted me and scheduled an appointment for June 26 between 17:30 and 18:00. However, on June 26, I neither received a call nor did any technicians show up during the scheduled time. I later discovered that the appointment had been rescheduled without my knowledge to June 27, 2025, between 09:30 and 10:00. When I called Turkcell’s customer service again, I was given the same generic response that they would get in touch with the technical team, but still, no progress was made. Turkcell, which seems to have no authority over its own subcontractors and has failed to resolve a customer’s internet issue for over a week, leaves its credibility open to judgment—first by its own management, and then by the public. I am still waiting for my internet issue to be resolved and urgently request that a team be dispatched to fix the problem without further delay.
I’ve been facing an internet issue with my Turkcell line, and even after reaching out to their customer service multiple times, I’m still left without a resolution. Every time I reach out, I'm met with the same response: just wait for the results of a technical review—yet there’s never any progress....
I have been using Turkcell for my internet service, but after relocating to my new address, they did not activate my connection. It’s been 25 days, and I’m still waiting for my internet to be set up at home. I reached out to customer service several times, and every time I received the same response...
I moved my line from Vodafone to Turkcell because the contract ended. While I was moving, they offered me the Bol Star 15 package with 15 GB internet for 240 TL. On July 25, the day the line opened, I logged in to get the package they told me through the application. But the package appeared to be 3...
On 14.02.2024, I had an internet connection to our house in Ankara-Batıkent through a Turkcell dealer. I spoke to the dealer on 09.02.2024 at 0 53*********96, a friend named U***. He told me about that day's campaign. He informed me that since I have a Turkcell line, I would be subscribed for 1 mont...
I recently ported my line to Turkcell. I noticed that although Turkcell claims to be the leader in coverage in Turkey, it does not have reception where my workplace is located. I frequently experience interruptions in calls and internet service. Just like in Turkey in the 1990s, I find myself consta...
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