The monthly bill for my Turkcell postpaid children’s line ending in 530 *** 27 87 was increased from $2 to $9 without an...y notification, approval, or consent from me. Because my payments are made through automatic debit, I did not notice the situation at first. When I reviewed my account transaction
When my daughter was accepted to university, I switched from Türk Telekom to Young Turkcell because we were not receivin...g proper service. After the first year ended, the cost of my plan nearly doubled. To avoid the hassle of switching again, I continued paying these high bills to Turkcell for a long
I have been using my Turkcell postpaid line for many years without any issues on my dual-SIM phone. On my old device, I ...entered the SIM PIN code many times and the phone always unlocked normally. Today, I bought a new device, inserted my SIM card, and entered the PIN code, but it was not accepted. I
On December 23, 2025, I switched my postpaid mobile line (0552****990) at Turkcell to a contracted plan costing approxim...ately $12 per month. Shortly afterward, I noticed that Vodafone was offering a plan with the same features plus additional benefits at nearly half the price, so on December 28, 202
I have been using my Turkcell mobile line for about two months and since the first day other operators have not been abl...e to call me. I am usually in Yalova city center and in this area people using other operators cannot reach me at all, which causes serious communication problems. Because of this
For about four months I have been using Turkcell Superbox 300 Mbps in Ankara Etimesgut with a monthly quota of 300 GB. F...rom the first month, the 300 GB quota has been running out in about 10–15 days, even though we cannot use the service efficiently because the internet is constantly disconnecting a
Between 23:03 and 23:39, I experienced a serious issue with the “Big Festival 40 GB” package on my Turkcell line. Within... this package, I had a total of 10 GB of remaining data—8 GB from my existing balance and 2 GB from the Shake & Win campaign. Despite not actively using my phone at all during this
On 29.12.2025 at 09:01 in the morning, I was called by a Turkcell number starting with 532. I could not answer at that m...oment because I was not available. Later during the day, at 14:03, the same number called again and this time I answered. I was told that my contract needed to be renewed and I was
I purchased my Redmi Note 14 Pro as a brand-new, officially invoiced device from a Turkcell store on September 20, 2025.... From the very first day, despite using the device under completely normal and proper conditions, I have been experiencing a constant Wi-Fi disconnection issue. While connected to
"On 30/12/2025, the customer representative I spoke with said they would consult with the relevant manager and help with my transaction, and 1.5 hours later the SIM card that had not arrived for 9 days was delivered to me. I am very grateful to the lady representative, whose name I cannot recall at the moment."
Last Saturday, I transferred my phone number 0540 027 0613 from Vodafone to... Turkcell, but my physical SIM card has still not been delivered after one
Today, when I visited the Turkcell Yenidoğan branch in Istanbul to transfer my existing mobile line to Turkcell, I was i...nformed that two separate lines had previously been opened in my name without my knowledge or consent, and that these lines were on the blacklist, which is why my current line tran
Around December 10, 2025, I became a Turkcell Superbox GO customer. During the sales process, everything was explained v...ery positively, and I was told that my monthly bill would be approximately $38. It was specifically stated that my first bill would be issued on December 20, 2025. At that point, I
I am a Turkcell postpaid customer, and I lost the SIM card belonging to my line, so I have not been able to use my line ...since 29 November. Since that date, I have repeatedly visited the same Turkcell dealer in Ankara Kızılay and requested a new SIM card. Each time, I was told that the SIM card would
I am a Turkcell customer using the Mega Dolu 60 GB tariff, and I am writing regarding an unfair international data charg...e that appeared on my December bill for the line ending with 8654. On 28–29 November 2025, I was in London, United Kingdom. During this entire period, mobile data for my Turkcell l
On 19.12.2025, I purchased a Samsung A36 5G mobile phone from the authorized Turkcell dealer Batuer Communications locat...ed in Espark mall in Eskişehir for 22,921.53 TL. The very next day, I went back to the same store to return the device. The phone’s packaging was completely unopened and untouched.
I live abroad and I am a Turkcell individual postpaid Platinum line user. On December 14, 2025, because I changed my pho...ne, I applied through the Turkcell app to convert my existing physical SIM card to an eSIM. After completing all the verification steps in the app without any issues, at the final
I have been using Turkcell Superbox with a 500 GB package and a ZTE brand modem since the beginning of my subscription, ...but I have never been able to get proper internet speed. From day one, the speed has been around 1–5 Mbps, which makes it very difficult to use the internet for even basic needs. I
I applied to Turkcell for the Superbox 500 GB 5G service on 12/04/2025 for my address in Hatay Antakya, but the installa...tion has still not been completed, and the process has been seriously delayed. Every time I called customer service, I was told that there was a supply issue. However, people I pe
My Turkcell line with the number 0506 180 01 10 was wrongly canceled by a Turkcell dealer located in Antalya. Although m...y number still appears as active and visible in the Turkcell system, the line was canceled on 12/10/2025 due to an incorrect transaction carried out by the dealer. Despite this obv
"The issue I experienced with my Turkcell bill last month was taken into account by the relevant customer representatives and the necessary corrections have been made. Thank you for your swift and solution-oriented approach. I hope no one else has to experience the same problem 🙏🏼"
I have been using a Turkcell mobile line in Bursa and have always paid 431 ...TL per month for my package. When I logged into my bank account in December
I have been using a Turkcell mobile line for approximately two and a half years. In November 2025, an early termination .../ cancellation fee of about $156 was charged to my bill after I changed my in-network tariff through customer service. I did not terminate my line; I only requested a tariff change
When I switched my Turkcell line to a postpaid plan in September, I was informed via the Turkcell app and SMS that the Y...ouTube Premium service was added to my line free of charge as part of a campaign. Relying on this information, I used the service as if it were free. At no point was I verbally or
I have been using a Turkcell postpaid line since around the year 2000, and I am currently paying ₺431 per month for my D...ev Maxi 120 GB package. My current commitment ends on 25 December, and during the renewal phase I was offered a similar package for around ₺520. While I do not find my current pric
In October 2023, I purchased a portable modem from the Turkcell store. The staff member at the store clearly told me tha...t the device cost would be reflected on my bill in installments over 24 months and that I did not need to return the device. Trusting this information, I agreed to the process, and