I have been using a Turkcell mobile line for approximately two and a half years. In November 2025, an early termination / cancellation fee of about $156 was charged to my bill after I changed my in-network tariff through customer service. I did not terminate my line; I only requested a tariff change...
When I switched my Turkcell line to a postpaid plan in September, I was informed via the Turkcell app and SMS that the YouTube Premium service was added to my line free of charge as part of a campaign. Relying on this information, I used the service as if it were free. At no point was I verbally or ...
I have been using a Turkcell postpaid line since around the year 2000, and I am currently paying ₺431 per month for my Dev Maxi 120 GB package. My current commitment ends on 25 December, and during the renewal phase I was offered a similar package for around ₺520. While I do not find my current pric...
In October 2023, I purchased a portable modem from the Turkcell store. The staff member at the store clearly told me that the device cost would be reflected on my bill in installments over 24 months and that I did not need to return the device. Trusting this information, I agreed to the process, and...
I ported my mobile line to Turkcell about two months ago, and since then I have been constantly experiencing serious network problems. My line almost never has proper reception, and I cannot make clear calls anywhere. People often cannot hear my voice, my calls drop, and I cannot use the line proper...
I had a connection problem with my Turkcell Superbox subscription. I continued to pay Turkcell even though I hadn't received quality service for over a month.The modem light frequently turns red, and the internet connection drops. Customer service and technical team interventions haven't resolved th...
I was using an e-SIM on my Turkcell line. Since my phone broke, I went to Turkcell branch about 15 days ago to switch to a physical SIM card. The staff member there said that the chip on my new ID card was faulty and therefore they could not issue a physical SIM. They did not accept my driver’s lice...
"Actually, the solution was easy, it happens when you want it. But still, same-day delivery satisfied me, Turkcell succeeded, I congratulate them."
On November 19, I submitted a number portability request to Turkcell. Even though my request was approved, my SIM card still hasn’t been delivered, an...
I wanted to cancel my Turkcell Superbox subscription today because I was not satisfied with the service. During my call with customer service, I was told that the early termination fee would be ₺2,300 and that this amount could increase in the coming days. Immediately after confirming the cancellati...
I have been using the Turkcell Superbox 500 GB package for about 4–5 months at my address. During this entire time, I have experienced low speeds and constant freezing at all hours of the day. Since I work from home, internet speed is very important for me, but I am absolutely not satisfied with the...
I have been using the Turkcell Platinum 120 GB postpaid plan for about 7 years, and during this time I have recommended Turkcell to people around me and used the service with satisfaction. However, for the past 2 years, despite being a long-term and loyal customer, I have not been offered any specia...
"I was satisfied with the speed of response to my complaint. I was disturbed by the fact that the source of the problem could not be identified."
I was using my Turkcell 30 GB internet package in a controlled manner. At 09:15 on the morning of November 17, 2025, my remaining data showed as 2.53 ...
I have been a Turkcell postpaid customer for years and I use the Turkcell Platinum package. Even though I have an 80 GB internet package, I cannot use my internet properly due to connection issues. At my location, I used to get very fast internet (25–30 Mbps) with the same phone (Xiaomi Poco C65), t...
I am using the Turkcell Superbox Digital Special 300 GB package, and for the last three days I have noticed that my internet allowance has been depleting extremely quickly. I have not connected any new devices, made any updates, or used the internet in any unusual way, yet my allowance has been cons...
I am a Turkcell subscriber. Without my knowledge and without any notification, a charge of ₺800 named “TYG Extra” was added to my bill. No explanation was provided. I am requesting information regarding this charge, and if it was applied unfairly, I am requesting its cancellation.
I was using the Turkcell GNÇ+10GB plan, and my contract had 15 days left. I had also made all my final payments. Due to the high prices, I transferred my line to another operator on November 4, 2025. However, today I received a message stating that I owe 950₺ for my phone number (533***5905). It was...
On October 16, 2025, at 22:43, a 4₺ international SMS fee was charged to my bill, even though no such message was sent from my line. I use a postpaid line, and the charge is shown as related to the number 097150923******. This fee appears on my October 2025 bill. When I contacted Turkcell customer s...
"Thank you for your attention. It is truly commendable for an expert in the field to call the customer and provide information."
Dear Turkcell Representatives, I am a Turkcell subscriber and recently discovered an unauthorized call forwarding on my line. The forwarding appears t...
"It's been over 36 hours and unfortunately there is still no response."
I have been a Turkcell customer for about 25 years. For the past month, the package offered to me, including the disability discount, has been priced ...
On October 24, 2025, a number transfer and subscription process was initiated for my line 5326****59 without my knowledge or consent. Although I was completely unaware of this situation, I had to personally visit both Turkcell Corporate and Vodafone Corporate stores and spend my entire day trying to...
I had the Superbox 300 GB service installed at my home on October 26, 2025, but apart from the first few hours, it has been completely unusable. Soon after installation, the connection started dropping frequently, with severe speed and stability issues. I reported the problem, but the team closed th...
About 10 days ago, I switched from Türk Telekom to Turkcell, and my entire family also transferred their lines to Turkcell. However, at our address, we constantly experience signal problems both inside and outside the house. Despite using a 60 GB plan costing ₺420, we can barely use the internet. It...
"Ms. Çağla from the 532 call center personally called me and informed me about the offer she prepared regarding the issue. I selected the most suitable tariff for me and a new contract agreement was made. I thank them; I wish we could have resolved this before it reached this stage. Best regards."
I have been a Turkcell customer for 13 years and currently use the Mega+ 50 GB postpaid plan. On October 21, 2025, at 17:48, I contacted customer serv...
I use a Turkcell postpaid line, and for about two months, I have been seriously disturbed by messages and calls from gambling websites. Every day, at all hours, I receive constant messages and calls from different numbers—usually starting with 0850—and from similar-sounding names. This situation has...