My Turkcell e-SIM problem has not been resolved despite purchasing it twice. So, is there no authorized person who can sincerely examine it and find out what the problem is? I have called you many times, everyone talks differently, I call Information and Communication Technologies Authority and they tell me to call you again because there is no problem related to them. My line has not been active for a week and you know very well that the bill for the line I do not use is reflected for the full month. I don't understand why no one from an authority is coming forward and taking action on this matter in a sincere way. Automatic replies and memorized conversations are a waste of time. My line is off. I want to get information from efkant****@gmail.com. 0 (551) 4** 21 ** you can also reach here.
On February 28, I transferred my eSIM line from Türk Telekom to Turkcell. At first, there was no network, and they told me to call Information and Communication Technologies Authority (ICTA). We called ICTA, and it turned out the line was already active, so the network appeared. Everything seemed fi...
I’ve been facing an internet issue with my Turkcell line, and even after reaching out to their customer service multiple times, I’m still left without a resolution. Every time I reach out, I'm met with the same response: just wait for the results of a technical review—yet there’s never any progress....
I'd like to talk about my experience with Turkcell and their e-SIM service that I'm using. The physical SIM card in the same room connects to the internet just fine, but the e-SIM isn't working at all. Charging fees is quick and easy, but when it comes to getting service, all I get are excuses like ...
I was using an e-SIM on my Turkcell line. Since my phone broke, I went to Turkcell branch about 15 days ago to switch to a physical SIM card. The staff member there said that the chip on my new ID card was faulty and therefore they could not issue a physical SIM. They did not accept my driver’s lice...
I have been a Turkcell user for years, I had no problems until the end of December and was using it very well, in order to benefit from the campaign, I went to a different operator for my 2 lines at the end of December and came back to Turkcell without even a week, I have been having network problem...
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