Turkcell Has Not Fixed My eSIM Issue After Multiple Attempts
My Turkcell e-SIM problem has not been resolved despite purchasing it twice. So, is there no authorized person who can sincerely examine it and find out what the problem is? I have called you many times, everyone talks differently, I call Information and Communication Technologies Authority and they tell me to call you again because there is no problem related to them. My line has not been active for a week and you know very well that the bill for the line I do not use is reflected for the full month. I don't understand why no one from an authority is coming forward and taking action on this matter in a sincere way. Automatic replies and memorized conversations are a waste of time. My line is off. I want to get information from efkant****@gmail.com. 0 (551) 4** 21 ** you can also reach here.
As of today, my right to use QR codes has expired, and the so-called customer service representative, who speaks without knowing, directed me to go to the store to get a new code. We are caught in a vicious cycle, everyone is just taking advantage. If I can't use the line, I need to break my contract, but you won't cancel it either. There is no one to support or stand behind us, this country has truly become a banana republic.
Dear Customer, On 02.08.2025, we called and spoke with you regarding your request. Thank you for taking the time to speak with us. You can submit any information, suggestions, opinions, and solution requests regarding our products and services through the 'Help - Submit New Request' section in our Turkcell app. Kind regards, Turkcell
