I have been using Turkcell for my internet service, but after relocating to my new address, they did not activate my connection. It’s been 25 days, and I’m still waiting for my internet to be set up at home. I reached out to customer service several times, and every time I received the same response: “Your internet will be connected within 48 hours.” It’s been almost a month, and I’m still waiting for that 48-hour timeframe to conclude. This persistent problem has led to considerable interruptions in my professional and personal life. It's incredibly frustrating to be informed that I need to pay for a service I haven't utilized at all. No one truly put in the effort to assist. I find myself in a challenging situation and anticipate that Turkcell will resolve this promptly.
I’ve been facing an internet issue with my Turkcell line, and even after reaching out to their customer service multiple times, I’m still left without a resolution. Every time I reach out, I'm met with the same response: just wait for the results of a technical review—yet there’s never any progress....
I've been without internet for a whole week, and I live right in the heart of Istanbul. I’m really confused about why the modem box from Turkcell isn’t functioning properly. I invest a significant amount every month for this service, but I’m not getting what I expected in return. Reaching out to cus...
I bought a new line from Turkcell, but I didn’t receive any information regarding the activation process, and my application ended up being canceled. When I reached out to customer service, one representative informed me that activation would occur within 15 days, while another mentioned that it wou...
We've been experiencing a lack of home internet for three days now. I've called several times and left complaints, yet there has been no response or follow-up from anyone at all. This absence of support is genuinely surprising coming from a brand like Turkcell, which I relied on for dependable servi...
I recently transferred my number to Turkcell, but now I’m facing a major issue: there’s no network coverage in my area. I can’t switch to another operator for 90 days, which feels like a restriction on my legal rights. If Turkcell has service, why would I want to switch? We raised this issue years a...
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