I was charged ₺5600 for my Turkcell postpaid line for the month of June, and upon inquiry, I was told this unusually high bill was due to the activation of the TYG Avantaj package. However, I had already requested the cancellation of this package during a previous activation, and the cancellation was confirmed. Since May, I have been abroad and have not used this package at all. There were no similar charges in the previous months, yet Turkcell issued an inflated bill solely for June. I had no knowledge of the package being reactivated and did not authorize or use it in any way. I am requesting the cancellation of the ₺4500 charge specifically related to the TYG Avantaj package, which I never used. It is unacceptable to be billed such a large amount for a service that was neither requested nor utilized. For your reference, I have attached screenshots showing my previous billing amounts and the incorrect charge applied in June, and I kindly ask that this issue be investigated and the unjustified amount refunded as soon as possible.
I am a Turkcell subscriber. Without my knowledge and without any notification, a charge of ₺800 named “TYG Extra” was added to my bill. No explanation was provided. I am requesting information regarding this charge, and if it was applied unfairly, I am requesting its cancellation.
Dear Turkcell Customer Service, We purchased a KKTC package for my son, who is performing his military service in the Turkish Republic of Northern Cyprus (KKTC). However, instead of activating the intended KKTC package, a package named "tyg Avantaj (December 21 days) (21 units) 5.250,00" was activat...
In April, I purchased a one-month package from Turkcell for my daughter’s prepaid line while she was visiting Turkey for a 15-day vacation from abroad. When purchasing the package, I repeatedly asked the customer representative to ensure it would not auto-renew, and I was assured it would not. I di...
I switched to a Turkcell postpaid plan after being assured repeatedly—both at branches and through the app—that I could cancel within one month without incurring any fees. Trusting this, I decided to move back to Türk Telekom just three days later. However, I received a bill on January 10, 2025, sta...
Comments