The new line I bought for my 8-year-old child's smart watch was used, supposedly a line that had been disconnected a year ago. Not only do they fail to mention this, they also claim the new number they'll give me is a number that has been previously disconnected. Strangers are calling my child, and I keep receiving constant messages. Turkcell claims to be the best company in Turkey, but I find this nonsense unacceptable from such a company. I switched to Turkcell fiber for my home internet, and when the fiber was transferred to my apartment, I received a message from Superonline on Tuesday, July 8th. They said they would call me within 48 hours to make an appointment, but today, July 13th, I still haven't heard back. I've been experiencing issues with both my mobile phone and my home internet at the same time.
I have had a disappointing experience with Turkcell, which I now regret. My daughter’s smartwatch has been broken for months and was not in use, yet I discovered that I was billed ₺320 instead of the monthly ₺65 payment. Since the watch was broken, my daughter, in her childlike curiosity, connected ...
I bought a new line from Turkcell for my 7 year old son with the smart kid tariff. Then we couldn’t use the line because the smart watch was broken, but we plugged it into the sim card slot of a mobile phone so that the line wouldn’t be lost, and a lump sum tax payment was taken for the line. We com...
Eight months ago, I got Turkcell Superbox in my Izmir home (5th floor, central location), supplementing my Türk Telekom internet for online work. The technician was helpful, but the device was used, dirty. Despite this, we've had constant internet reception issues, contacting customer service ~10 ti...
After buying a smart watch line from Turkcell at Vialand AVM on August 09, 2024, I discovered the very following day that the school lacked any signal. The whole point of the watch is undermined since I couldn monitor the location or make calls. I have been phoning every day since September 9 to rep...
Turkcell claimed that it was never stated I would only pay ₺92 without mentioning the new line fee. They also said the line was registered as a child line, which could be canceled anytime without any fees. It has been a month now, and I want to cancel my line, but I am being charged for a new line f...
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