Turkcell Gave My Child a Reused Line and Ignored My Internet
The new line I bought for my 8-year-old child's smart watch was used, supposedly a line that had been disconnected a year ago. Not only do they fail to mention this, they also claim the new number they'll give me is a number that has been previously disconnected. Strangers are calling my child, and I keep receiving constant messages. Turkcell claims to be the best company in Turkey, but I find this nonsense unacceptable from such a company. I switched to Turkcell fiber for my home internet, and when the fiber was transferred to my apartment, I received a message from Superonline on Tuesday, July 8th. They said they would call me within 48 hours to make an appointment, but today, July 13th, I still haven't heard back. I've been experiencing issues with both my mobile phone and my home internet at the same time.
Hello Mr. Emrah, We are diligently following up on your request submitted to our customer service. You will be informed by our teams once it is resolved. You can use the Turkcell app for any information or assistance you may need. Kind regards, Turkcell Superonline
