On Wednesday, June 25, 2025, I completed the necessary steps through a web browser to transfer my number from Türk Telekom to Turkcell. In the subscriber preferences section, I only checked the box stating “Do not send promotional announcements about advantageous services and tariffs from Turkcell.” I left the other options unchecked. When I clicked on the subscriber agreement summary sent to my email, I noticed that three additional boxes had been marked without my consent. I have not yet received the SIM card. I kindly request that the boxes I did not personally check be unchecked.
On October 24, 2025, a number transfer and subscription process was initiated for my line 5326****59 without my knowledge or consent. Although I was completely unaware of this situation, I had to personally visit both Turkcell Corporate and Vodafone Corporate stores and spend my entire day trying to...
I switched to a Turkcell postpaid plan after being assured repeatedly—both at branches and through the app—that I could cancel within one month without incurring any fees. Trusting this, I decided to move back to Türk Telekom just three days later. However, I received a bill on January 10, 2025, sta...
Approximately three weeks ago, I purchased a new SIM card from Turkcell as my old SIM card was defective. I paid a fee for the replacement. However, once I switched to the new SIM card, my mobile signature subscription was cancelled without my consent. On September 4, 2025, I attempted to reapply fo...
On April 29, 2025, I saw a poster at the entrance of the Turkcell store in Kentpark Shopping Mall advertising a package of 90 GB + 1000 minutes + 250 SMS for ₺471. I went inside to ask for more information and was told that this package was available for line transfers. I asked if there were higher-...
Comments