I sold a women’s hair accessory on Trendyol and shipped it completely intact and without any missing parts. However, when the item was returned to me via PTT Cargo, the packaging was incomplete and the product was broken. Immediately after receiving it, I contacted Trendyol customer service and requ...
On August 27, 2025, I ordered a coat hanger through Trendyol for ₺149.99 (Order No: 10462187278, Delivery No: 9702815625), to be delivered to Düzce/Akçakoca. My product remained undelivered for 13 days, and when I contacted customer service, I was told a request had been placed for it. However, on S...
In 2023, I purchased a Wiami brand electronic product through Trendyol and have been using it regularly since then. At first, the product would start and stop occasionally, and its suction power was quite low. Now, however, it has completely stopped working. Although the standard warranty has expire...
I purchased a dress from the seller Kikiriki on Trendyol. The item was never opened or used, and I returned it immediately. However, the seller rejected my return twice with the excuse that it was “not suitable for resale” and sent the product back to me.I reported this issue to Trendyol Customer Se...
On August 19, 2025, I ordered "An Introduction to Quantum Physics" from the seller Uyksuz Kitap through Trendyol. The next day, I realized I had purchased the wrong book and returned it, packaging it undamaged, using the "I chose the wrong product" option in the Trendyol app. However, on August 27, ...
I purchased a Citiüx Premix brand combi boiler through Trendyol, but the flue elbow that should have been included in the package was missing. I contacted Trendyol customer service regarding the missing part, and they told me I would receive a response within 3 days, but it has been about a week and...
On August 22, 2025, my Trendyol store, “Can’s Tic,” was unjustly closed on the allegation of selling counterfeit products. I have been operating my store on Trendyol since 2021, and I have never sold counterfeit products; all of my products are invoiced. The allegation of counterfeit products, which...
On July 16, 2025, I placed an order on Trendyol from the store named Harput Concept for 250 ml of Zamzam water (48 pieces, one size) and paid a total of ₺794. However, the wrong product was sent to me twice. For the second incorrect delivery, I refused the package at the door, and it was returned. M...
I bought a garden hose from Trendyol, but it turned out to be a sweating hose made for agricultural drip irrigation. The courier delivered it at 8 p.m., and when we tried it the next morning at 11, water was leaking from all over the hose. I initiated a return by selecting “wrong order” from Trendyo...
Our food order from My Salatte Restaurant was left by the Trendyol Go courier at the edge of the highway. Despite our address being clear and precise, such a delivery is completely unacceptable. The courier was extremely rude and spoke to us in an aggressive manner. When we contacted customer servic...
Dear Trendyol Support, I received the wrong item for my order. I have returned and requested a refund, but I have not received any update. In addition, your customer support is not responding. I have tried the Trendyol chat support multiple times, but it never connects, even after waiting for 30 min...
On June 7, 2025, I made a purchase on Trendyol for household items and came across a campaign related to Trendyol Plus membership. During the signup, I saw an information screen stating that I would only be exempt from the shipping fee and would not pay the ₺45 shipping cost on a ₺75 purchase. Howev...
We purchased a Philips vacuum cleaner, and it arrived defective. We returned the product, but they sent it back claiming we had used it. We explained that it was impossible to know it was defective without trying it, and it had only been used once for testing. We requested a refund, but they said we...
On 08.08.2025, I placed an order from Burger King via Trendyol GO (Order No: 1041410705). My order arrived incorrectly, no replacement was made, and I still have not received a refund. Moreover, I was told that only half of the amount I paid would be refunded. I paid ₺710, but was informed that only...
I returned two items to Trendyol, and the app stated that the refund was completed. However, the refund amount of 341.28 SAR has not been credited to my bank card to this day. When I contacted customer service, they refused to provide an official refund confirmation or a valid reference number (ARN)...
On July 15, 2025, I purchased a bathroom laundry cabinet from a seller named Mobetto via Trendyol. From the moment the product was delivered, it had visible defects: the legs were unstable and the laundry bin section kept detaching from its place. My husband tried to temporarily fix the leg problem....
Through Trendyol, I placed order number 10372862488 from the Sekutuning store, purchasing 4 neck pillows and 4 seatbelt pads for a total of ₺559.98. However, I only received 2 neck pillows and 2 seatbelt pads—essentially just 1 product set. The value of the missing items is ₺279.99. I have a video r...
On July 28, 2025, I placed order number 10387158791 totaling ₺3,064.68, which was handed over to Aras Kargo (Tracking Number 5655*******53). On July 30, 2025, I received an email stating that the order had been delivered; however, no product ever reached me. When I called the cargo branch, they info...
Although I was at home, my order from Trendyol (order number 10386298718) was not delivered by PTT Kargo, and the system falsely marked it as “Recipient not at home.” No one rang my doorbell or called me. This situation causes both a loss of time and unnecessary frustration. I urgently needed the pr...
I ordered 2 roll-on products through Trendyol. The shipment was supposed to be delivered by Sürat Kargo to the Başiskele/Kocaeli distribution center, but it got lost at the Sakarya transfer branch. In this case, Trendyol is obligated to issue a refund, but they keep stalling by saying “wait 3 busine...
On June 25th, I placed an order through Trendyol, but one of the items has not yet been delivered to me. Even though it's July 30th today, meaning over a month and ten days have passed, the item still hasn't arrived. I initially contacted Trendyol live support and was told I needed to wait. Just now...
I purchased a product from Trendyol, a vibrating clitoral stimulator toy. I bought it from the Koza Gift seller, and when the product arrived, it wouldn't charge, so I sent it back without using it. It took 10 days for the product to reach Trendyol, and after it arrived, it was inspected, and no pro...
I’m writing to express my frustration with how my recent Trendyol order (delivery code: 9607661227) was handled. The package, which was supposed to be delivered via Trendyol Express, successfully traveled all the way from Batman to Bayrampaşa, Istanbul. However, when it reached the final stage of de...
