Question 1

What should I do if Corendon Airlines cancel my flight?

Accepted Answer

If Corendon Airlines cancels your flight, you can take the following steps:
- Make sure your flight is definitely canceled not delayed or rescheduled. Stay up-to-date on any changes to your flight. It is recommended that you regularly check your email, including your spam folder, as well as the Corendon Airlines website and mobile app for any announcements or messages.
- Consider your options: According to the information provided by Corendon Airlines, they provide two cancellation options. If you made your reservation through a Travel Agent or Tour Operator, they will handle any refunds or flight changes.
- If you booked directly with Corendon Airlines via their website or mobile app, they will refund you using the payment information you used to purchase the ticket or offer you an alternative flight that is the closest and most convenient.
- Most importnatly, familiarize yourself with passenger rights: Corendon Airlines asserts that it complies with the SHY-Passenger EC261/2004 regulations regarding passenger rights, barring unforeseen circumstances. It is essential to become familiar with these regulations in order to understand your rights as a passenger in the event of flight cancellation, delay, or other problems. If necessary, you can consult the regulations or seek legal counsel.
- Maintain records and documentation: Throughout the process, it is essential to maintain a record of all communication, including emails, messages, and other pertinent documentation. This will serve as evidence and be useful in the event that additional actions or claims must be taken.

Question 2

Can Corendon Airlines compensate me for delayed/canceled flights?

Accepted Answer

Under certain conditions, you may be entitled to compensation from Corendon Airlines for delayed or canceled flights under EU law. Here are some key points to think about:
- Flight change notification: If Corendon Airlines fails to notify you of a flight change, you may still be eligible for compensation if certain conditions are met.
- Eligibility for compensation: Under EU law, you are entitled to compensation if your flight is delayed for more than 3 hours or canceled less than 14 days before the scheduled departure. It is important to note, however, that compensation is only available if the airline is to blame for the cancellation, excluding natural disasters or force majeure events.
- The amount of compensation you may receive is determined by the distance of your flight and the length of the delay. Compensation amounts are specified in EU regulations and can vary.
- To file a compensation claim, you must follow the procedures outlined by Corendon Airlines. Contacting their customer service, providing them with the necessary information, and submitting a claim form or supporting documents as needed are typical steps.

It is critical to remember that this information is based on EU law and regulations. Different countries and regions may have different laws regarding compensation for flights that are delayed or canceled. As a result, it is recommended that you review the specific regulations of the jurisdiction in which your flight was scheduled and, if necessary, seek legal advice.

Question 3

How can I report lost luggage to Corendon Airlines?

Accepted Answer

If you have lost your luggage while traveling with Corendon Airlines, please report it as follows:

Obtain a P.I.R. (Baggage Irregularity Report): It is critical to obtain a Baggage Irregularity Report (P.I.R.) for your missing baggage before leaving the arrivals hall at the airport where you arrived. This report is required when reporting lost luggage.
Get in touch with the "Lost and Found & Baggage Service" desk: Corendon Airlines works closely with ground operations services at all airports to help you create your report. Locate the airport's "Lost and Found & Baggage Service" desk and approach it to report your lost luggage. They will provide you with the necessary assistance and will walk you through the report filing process.

Question 4

What are Corendon Airlines lost luggage exclusions?

Accepted Answer

Exclusions from liability:
Corendon Airlines specifies which situations they will not be held liable for. These include baggage for which a damage report cannot be submitted, baggage with a Limited Liability (Limited Release) label, scratches, scrapes, dirt, baggage without a luggage tag, no-fly packaging, and damage caused by the luggage's contents (wetting, leaking, contamination, burning, and so on). If you believe the contents of your luggage have gone missing, you should contact the police.

It is critical to understand that the Baggage Irregularity Report (P.I.R.) is a required document, and failure to submit it may result in the loss of your right to compensation. As a result, it is critical to report your lost luggage and obtain the report as soon as possible after becoming aware of the problem.

For further assistance or information, contact Corendon Airlines' customer service or visit their official website for specific instructions on reporting lost luggage.

Question 5

When should I report luggage issues to Corendon Airlines?

Accepted Answer

Corendon Airlines suggests reporting damaged or lost items upon arrival at your destination airport. You should notify of damage in writing within seven days of baggage delivery. Within 21 days of baggage delivery, notify in writing of any delays.
Following these reporting deadlines ensures a timely and accurate resolution. Notify the airport authorities if your luggage is lost or damaged.

Question 6

How can passengers enforce their rights under the EU Air Passengers Rights Regulations in the event of overbooking, cancellation or delay of flights?

Accepted Answer

Under the provisions of the EU Air Passenger Rights Regulations, passengers are entitled to compensation under certain circumstances if their flight is overbooked, canceled at short notice, or delayed by more than three hours. The amount of compensation depends on the flight route.
In the event of a flight cancellation, the passenger has the right to a substitute flight or other transportation option, such as transportation by train. There is also the option to withdraw from the contract and request a refund of the ticket price.
In case of longer waiting times, the airline is obliged to offer care services, including meals, drinks and, if necessary, an overnight stay in a hotel with transfer.
For package tours, the responsibility to get travelers to their destination by alternative means rests with the tour operator.

In light of this information:
If your flight is delayed by one day, you as a passenger have certain rights under EU Regulation No. 261/2004, including information obligations, care services, refund or rebooking, and compensation under certain conditions in accordance with EU rules.
Please note that there may be exceptions that limit or waive the airline's obligations, such as extraordinary circumstances. If you are affected by a flight delay, it is recommended to contact the airline directly to discuss your rights and possible compensation.

For more information, please visit: https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_de.htm

Question 7

What are Corendon Airlines customer service contact numbers?

Accepted Answer

There are numerous contact numbers provided by Corendon Airlines for various regions and tongues. Here are Corendon Airlines' phone numbers:

- Turkey: 444 4 737
- Netherlands: +31 20 323 3105
- Germany: +49 211 9629 4085
- Belgium: +32 2 899 2537
- Poland: +48 22 152 0952
- United Kingdom: +44 20 388 543 30
- Denmark: +45 781 52 643
- Other countries: +90 216 444 47 37

You can contact the following email address for hotel reservations or with any questions about your hotel stay: sales@paximum.com.

Corendon Airlines

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