Trendyol

I placed an order through Trendyol from a seller named Vesantia. When the product arrived, I tried it on and realized it didn’t fit. Without using it at all, I carefully packaged the item and initiated a return. I even took detailed photos beforehand to document its unused condition. However, the se...

I ordered SPF sunscreen from Trendyol to protect myself from the sun. The store charged ₺260 from my card, but then suddenly canceled my order without any explanation. Since then, I’ve received no refund, and they are completely ignoring my messages. They claimed the money was refunded, but nothing...

On 11/06/2025, I made a payment of ₺1,684 through Trendyol, and I have a bank transaction record proving the amount was withdrawn. However, despite the payment being deducted from my account, no order was created or confirmed on Trendyol’s platform. This is unacceptable and extremely frustrating. I...

I placed an order through Trendyol on July 11, 2025, and while the seller shipped it the same day, it was sent via a company called 'Birgündekargo'. The delivery has been delayed for several days with no update, and Trendyol offers no solution. I contacted customer service multiple times, but all I ...

I placed an order for a synthetic lace wig with a real hair texture from the seller Kuzimor on the Trendyol platform, order number #10312993324. However, when the wig arrived, I opened the package because I couldn't tell whether the product had a shiny appearance. As it turned out, it was extremely ...

I purchased the Thomax Multi-Function Steam Cleaner (2000 Watts, 1.9 L), started using it, and it broke down the very next day—it stopped working and no longer produces steam just one day after purchase. I’ve been trying to contact the brand, but there’s no phone number available. When I visit their...

I ordered a product called “Ashwagandha Capsules” from Trendyol, but the seller sent me only two empty boxes. When I checked the seller’s profile, I saw that at least two other people had experienced the same issue. Although I didn’t check the product immediately, I later reported the situation to T...

I purchased a Fantom brand upright vacuum cleaner via Trendyol from the seller 'Buluttabul'. I opened the package and checked if the product worked, but the suction power was not sufficient for my needs. Exercising my 14-day right of withdrawal, I carefully repackaged the product and returned it. De...

I placed an order on Trendyol with the delivery number 9569632163 for a product sold by a vendor named Mobilique. The product title stated “270 cm Kitchen Cabinet,” but I later realized from the description that only the lower module is 210 cm long. This is clearly a misleading and deceptive product...

I ordered Bioderma face wash from Trendyol, and what I got made me really doubt the platform's quality control. The package arrived with the product clearly opened during transit, and to my surprise, there was no protective seal on the bottle itself. It was clear from the outset that this was not an...

I purchased a filter coffee machine on December 3, 2023, through Trendyol. After regular use, the product became faulty and I sent it to the authorized service under warranty. The official technical report stated that the product qualifies for either a refund or a replacement. Based on this, I conta...

I ordered a blue polo-collar dress from the seller 'Action Fashion' via Trendyol on June 19, 2025. The product was delivered to me in defective condition. On the same day I received it, I generated a return code and shipped it back the next day. Despite clearly stating the issue and providing all ne...

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A seller on Trendyol instantly raises product prices and cancels orders just as quickly. They falsely show the order as shipped before canceling it, which seriously damages trust. This creates the impression that the cancellation is due to logistics, when in fact it is a deliberate move to avoid sel...

We were excited when Trendyol launched its international services, but unfortunately, sellers are sending defective products or items with strange cuts and sizes that don't match the standards. Most of the time, dealing with returns is not feasible. This time, we ordered three DeFacto shorts, which ...

I can’t find anyone to speak to regarding my order on Trendyol, and they say they don’t accept complaints. I placed an order for a pear-shaped swing from the seller “Trendyol Tu Tienda” on May 29, 2025. It was shipped after about three weeks, and now it's been eight days, but it still shows as “in t...

The table and chair set I ordered from Trendyol arrived in very poor condition. During assembly, we noticed numerous flaws and defects. The legs of the chairs are uneven, and screws fall out on their own even after proper installation. It’s clear that no proper quality check was done before the prod...

I purchased a pair of DKNY shoes from the seller 'Gurur Tekstil' on Trendyol under delivery number 9422937046. I wore the shoes only 3–4 times, but the soles melted and became deformed. I sent them back for a return, but the company rejected it. The DKNY-branded shoes I bought, trusting Trendyol, tu...

I ordered two pillows from Trendyol, but the products were never delivered to Artova, a district in Tokat. I had read that the pillow filling was of poor quality, so when the courier called me for delivery, I refused to accept the package, generated a return code, and provided it. Since then, I’ve b...

I sold my Samsung A51 mobile phone to EasyCep on May 7, 2025 as part of Trendyol's bring the old bring the new campaign. They deposited the price of the phone immediately, but did not deposit the additional brand support 47 days later. I told the call center that I had to wait 30+3 days from the dat...

I purchased tickets for various products through the Trendyol app to participate in raffles. However, Trendyol has shut down the raffle section, and for nearly two weeks, I haven’t been able to access it in any way. All other sections of the app work fine except this one. I can’t reach customer serv...

Trendyol is no longer the trustworthy platform it used to be. They now side with sellers and leave buyers in a tough spot. They claim there's a one-month return policy, but that clearly doesn't apply in practice. My family and I used to be regular Trendyol customers—unfortunately, not anymore. For e...

I’ve been using Trendyol Go for about 3 years and have placed countless orders during that time. I even took the time to check one by one—I’ve made 1,454 orders in total. I’ve only requested a return 3 times, 2 of which were approved, but the most recent one was rejected. Now, I want to explain what...

My problems with the Grundig dishwasher I bought from Trendyol are still ongoing. Depending on the complaint I opened here, although 4 days have passed since I forwarded the report I received from Arçelik service to Trendyol, there is no result. When I spoke to the customer representative, our solut...