On June 7, 2025, I made a purchase on Trendyol for household items and came across a campaign related to Trendyol Plus membership. During the signup, I saw an information screen stating that I would only be exempt from the shipping fee and would not pay the ₺45 shipping cost on a ₺75 purchase. However, I did not see any information or confirmation screen indicating that ₺75 would be charged automatically every month. After becoming a member, I later discovered—by coincidence while making another transaction—that my credit card had been automatically charged a total of ₺150 on June 7, July 13, and August 13, 2025. I contacted Trendyol customer service, and they stated that the membership could be canceled but the fees charged so far would not be refunded. Since I was not clearly informed about the monthly automatic charge and the fees were taken without my consent, I request a refund of the total ₺150 collected so far.
On September 20, 2025, while placing order number 10526639102 on the Trendyol website, I was offered a one-month Trendyol Plus membership for ₺55 at the payment stage, which I purchased. The advertisement clearly stated that the membership would last only one month, so I accepted it. However, on Oct...
On June 11, ₺75 was withdrawn from my account without my knowledge for a Trendyol Plus membership. In response, I canceled my Trendyol Plus subscription. Although the cancellation was immediate, the fee was not refunded. Even though the one-month membership fee was charged to my account, the 30-day ...
Trendyol constantly causes problems for its customers. I made a purchase from Trendyol for ₺900, and the products were delivered to me. I requested an exchange, and Trendyol processed the return and shipped the products back accordingly. The seller approved the return as well. However, I still have ...
On 11/06/2025, I made a payment of ₺1,684 through Trendyol, and I have a bank transaction record proving the amount was withdrawn. However, despite the payment being deducted from my account, no order was created or confirmed on Trendyol’s platform. This is unacceptable and extremely frustrating. I...
I have been facing a problem with Trendyol since February 25, 2021. My credit card was saved in their system, and somehow, it was accessed by malicious individuals. On that date, there was an unauthorized purchase of ₺500 charged to my credit card. Both the bank and Trendyol have failed to take resp...
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