On June 25th, I placed an order through Trendyol, but one of the items has not yet been delivered to me. Even though it's July 30th today, meaning over a month and ten days have passed, the item still hasn't arrived. I initially contacted Trendyol live support and was told I needed to wait. Just now, on July 30th, 2025, at 3:00 PM, I spoke with a customer service representative named F***. I explained the situation to her in detail. However, she simply told me that "the product you purchased might not have been sent due to high volume." When I pointed out that it had been over a month and ten days, she said the only thing she could do was cancel my order. Yet, I can easily cancel the order myself if I choose to. I tried to explain that since the seller operates through the Trendyol platform, Trendyol should take responsibility for this issue. However, the customer representative didn't listen to me and wasn't focused on finding a solution. I believe Trendyol urgently needs to improve its customer service quality. Otherwise, if these kinds of problems persist, no one will shop there, and I certainly won't recommend this site to anyone.
I purchased an item with order number 9159196931 from Trendyol ten days ago. It's been showing as "shipped" for ten days now. I've been calling the shipping company every day. I've also spoken with the customer service; they said the company canceled the invoice and claimed the product wasn't delive...
I placed an order on Trendyol on January 16, 2025, at 5:09 PM, purchasing two items. One of the items was delivered on January 18, but the second item has yet to arrive, even though the delivery date has passed. The tracking system shows it "out for delivery" all day, yet my address is only 15 minut...
The product I ordered from Trendyol on 20.06.2024 has not been shipped yet, as of 28.07.2024. Despite me reporting it to customer service many times, all they said was that I had to wait. How much longer do you think I should wait, Trendyol? The fact that you turned a blind eye to this really shows ...
I called Trendyol customer service on 19.10.2024 at 9:43 AM and spoke with an operator named H***, but unfortunately, she wasn't very helpful during our chat. Even though I told her how the situation had impacted me, she kept giving me the same answers without really helping at all. I still haven't ...
On April 16, 2025, I purchased a product sold directly by Trendyol, and it was shipped the same day. On April 17, Trendyol Express marked it as out for delivery and sent me the tracking code via SMS. Just one minute later, I received another message saying they couldn’t reach me. I was at home waiti...
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