On September 20, 2025, while placing order number 10526639102 on the Trendyol website, I was offered a one-month Trendyol Plus membership for ₺55 at the payment stage, which I purchased. The advertisement clearly stated that the membership would last only one month, so I accepted it. However, on Oct...
I purchased the Philips SpeedPro Max Plus xc8349/01 cordless vacuum cleaner through Trendyol. The handle section, specifically the connecting grip, keeps breaking repeatedly. I’ve experienced the same issue three times so far, and each time I sent the product to the service center. The repairs were ...
On October 12, 2025, I placed an order for seven brake pad sprays from the Beymark Yapı store on Trendyol (Order No: 10590751745). Despite several days passing since my purchase, my products have still not been shipped. I previously experienced a similar delay, and my order was canceled by customer ...
On October 2, 2025, I sold a Forstline Couple jacket set on Trendyol. The package number is 3249128139, and the order code is 10561594637. The buyer initiated a return process, but only one jacket was included in the return package instead of two. Despite this, Trendyol refunded the full amount of ₺...
I purchased a Philips laser hair removal device through Trendyol for ₺13,000, and I still have the invoice. After using it without any issues for about five months, the device malfunctioned, so I contacted the authorized service center. Upon inspection, the service determined that the product was co...
I’ve been shopping on Trendyol for years and I’m an Elite member. However, for the past couple of days, even though some products show a “3 installments at the cash price” option, the system doesn’t allow me to complete my purchase when I select it. When I tried paying in a single installment, the p...
On September 11, 2025, I purchased a faucet head from a seller on Trendyol. Since the product images included a photo of my own faucet, I trusted it and placed the order, but the product did not fit my faucet. I returned it the same day, explaining that the seller’s photos were misleading and falsel...
I ordered something from a seller on Trendyol on October 5, and as of today, my purchase hasn't even started being prepared yet. I called the merchant a several times, and all they said was that there was "a rush." How long does it take to have socks ready to ship? It's been five whole days. I thoug...
I returned a product I purchased from Trendyol because it was defective. The return was processed under Trendyol’s standard return policy, and on October 4, 2025, I was informed that the refund of ₺8,299 would be credited to my Axess credit card (last four digits: 2724). However, several days have p...
On January 17, 2025, I purchased a red chiffon belted dress from the seller “By Melis Butik” on Trendyol. I tried the product at home and, realizing that the size didn’t fit, returned it the same day. However, Trendyol rejected my return request, claiming that the seller stated the product had been ...
On October 6, 2025, I placed an order on Trendyol (order no: 9805112457) to be delivered to my address. However, the delivery was not completed because the courier did not ring the bell and, despite knowing the door code, did not leave the package at my door. My phone was charging at the time, so I ...
I returned the Elle brand flats I purchased with my Trendyol order number 10491764277 because the size didn’t fit, but I haven’t received my refund for about a month. During this time, I contacted Trendyol customer service 5–6 times and received different information each time. In my first call, I w...
Dear Trendyol Support Team, I purchased one “Tactical Cotton Shirt” from the seller Taktik Store via Trendyol. I received the product on Saturday, October 4th, and upon inspection, I noticed a defect on the sleeve cuff (manufacturing flaw). I immediately submitted a replacement request to the seller...
Someone tried to make a transaction using my credit card information without my knowledge through Trendyol. My card information had been stolen and used for transactions on my previous account, so I closed that account and opened one in my son's name. Despite not registering the credit card, they st...
My order number 10528419747, placed on September 20, 2025, was delivered with the delivery code 9771701618, but the item arrived defective. I have contacted the seller, and a replacement package has been prepared. However, during the order process, my phone number was entered incorrectly as 05433083...
I forgot the password to my Trendyol account, so I tried using the “forgot password” option to have a password reset link sent to my email address. However, for about a month now, I haven’t received any password reset email to my gmail.com address. I have checked my spam and junk folders multiple ti...
I purchased a Labubu Toy Surprise Pack (Stitch toy) from the seller Kumsal Trade on Trendyol. Because the product was defective, I opened a “defective product” claim and specifically requested an exchange. Trendyol Assistant told me the item could be sent for exchange, so I sent it for that purpose....
On September 24 around 03:00, I was browsing TVs on the Trendyol app when I saw a promotional offer from a seller named Maykis and placed an order, trusting Trendyol. Just 10–15 minutes later, I got a call from a number starting with 0850, claiming to be a Trendyol customer representative. They said...
I purchased the Bestway Hydraforce SUP paddle board from the seller frocx on Trendyol with order number 10436783059. After receiving the product, my children used it briefly in the pool during the first use. On the second use, when we took it to the sea, the product burst at the seams. In total, we ...
On September 10, 2025, I placed an order through Trendyol for an Awox brand study desk (#10494175533). The estimated delivery date was shown as September 13, 2025. However, for the past 6 days, the product status has remained “on the way” in the system, and it still has not been delivered to me. My ...
On September 7, I purchased a Hoover 123 model washing machine through Trendyol, sold by Media Markt. Although it was stated that my order would be delivered within 3 days, 9 days have passed and the product has still not arrived, causing me serious inconvenience. During this period, I repeatedly co...
On Saturday, September 6, I placed an order through Trendyol from the Meleni Home store for a 32-piece ice cube storage container set (Order No: 10479758195). My order appears to have been shipped, but since that date, the product has not reached me. In the cargo tracking system, my package has been...
Dear Sir/Madam, I am writing to file a complaint regarding my recent purchase from Trendyol. I ordered two iPad cases and one Realme 12+ 5G phone case. However, only the Realme phone case was delivered. The two iPad cases were never included in the package. Additionally, one day after my purchase, I...
On 11.09.2025, I placed an order through Trendyol Go from Burger King with order number #10501002363 for the “2 Big King Deal.” However, my order was delivered incomplete, with only one Big King burger included. This is the second time this has happened to me, and I am left disappointed each time. W...