Our food order from My Salatte Restaurant was left by the Trendyol Go courier at the edge of the highway. Despite our address being clear and precise, such a delivery is completely unacceptable. The courier was extremely rude and spoke to us in an aggressive manner. When we contacted customer service, no solution was offered, and we were told that it was at the courier's discretion. Our previous complaints were also ignored. This experience demonstrates a severe lack of service quality. We request that our order be delivered properly as soon as possible and that necessary measures be taken to prevent such incidents from happening again.
First, Trendyol canceled my order without even calling me. Even though I updated my address for the order, I was first told that the address change was made. Then, they claimed to have left the package at the original location. When I asked where they left it, they repeated the initial response. Whe...
Hello, today I ordered food from PIZZA LAZZA Yenidogan branch from the Trendyol go application. Although my full address was written in the address section, my order was canceled because the courier could not find my address. And if they committed it as a user error, they do not refund the fee. I do...
Trendyol charges for undelivered items, making arbitrary agreements, and expecting compliance. My money is currently held hostage, and the product is nowhere in sight. I'm ready to take this matter to court. Initially, they claimed the product was delivered to my door, but upon inspection, it was no...
I’m writing to express my frustration with how my recent Trendyol order (delivery code: 9607661227) was handled. The package, which was supposed to be delivered via Trendyol Express, successfully traveled all the way from Batman to Bayrampaşa, Istanbul. However, when it reached the final stage of de...
Through Trendyol GO, I ordered a meal worth ₺340 from Arby's. Despite being at home, the delivery status claimed it was left at my door and successfully delivered, but the meal never reached me. When I requested a refund, Trendyol GO customer service refused, stating Arby's declined the refund. Howe...
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