Trendyol Did Not Refund Me After My Roll On Order Was Lost in Transit

I ordered 2 roll-on products through Trendyol. The shipment was supposed to be delivered by Sürat Kargo to the Başiskele/Kocaeli distribution center, but it got lost at the Sakarya transfer branch. In this case, Trendyol is obligated to issue a refund, but they keep stalling by saying “wait 3 business days” over and over again. No solution has been provided by either Trendyol or Sürat Kargo, and I’m filing a complaint against both companies. Delivery No: 9605114055, Cargo Tracking No: 86113614045344, Product: Naturally Good Roll-On 50 ml (2 pcs), Kübra D*******