I ordered 2 roll-on products through Trendyol. The shipment was supposed to be delivered by Sürat Kargo to the Başiskele/Kocaeli distribution center, but it got lost at the Sakarya transfer branch. In this case, Trendyol is obligated to issue a refund, but they keep stalling by saying “wait 3 business days” over and over again. No solution has been provided by either Trendyol or Sürat Kargo, and I’m filing a complaint against both companies. Delivery No: 9605114055, Cargo Tracking No: 86113614045344, Product: Naturally Good Roll-On 50 ml (2 pcs), Kübra D*******
My order hasn't arrived, despite Trendyol Express claiming it was delivered twice. Even after stating it didn't reach me, I only received a generic "product delivered to address, have a nice day" email. When I requested any official documents or reports, I received no response. I tried calling for a...
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
I purchased an item with order number 9159196931 from Trendyol ten days ago. It's been showing as "shipped" for ten days now. I've been calling the shipping company every day. I've also spoken with the customer service; they said the company canceled the invoice and claimed the product wasn't delive...
Hello, I ordered a thermos from Trendyol with the delivery number 25223781200051. For the past 7 days, my package has been showing as "out for delivery" with Sürat Kargo. I contacted the shipping company, and they confirmed that there was an issue with the distribution. They said they would immedia...
I purchased three packs of 750ml Palmolive shower gels from the seller "Kişisel Bakım Merkezi" on Trendyol. The shipping package was haphazardly filled and got damaged during transit, resulting in one of the products being missing. When I contacted Trendyol customer service, they asked me to inform ...
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