I have been facing an issue with the Trendyol main shopping app for more than two weeks. When I try to log in or verify ...my account using my phone number with the country code +966 in Riyadh, the application shows the message “verification code sent”, but I never receive any SMS code. I have tried ev
I purchased a pair of Timberland men’s yellow boat shoes from the seller Tnj Outdoor via Trendyol under order number 113...55759840 on 25 June 2026. I ordered size 43.5, but I received size 42 instead. I initiated the return process and, after a long wait, my refund was finally processed. As an apology
On 10 June 2026, I purchased a pair of Medi Mediven Cotton 100% Organic Cotton medical compression stockings, thigh-high..., Size 4 (IV) via Trendyol. However, when my order arrived, I immediately noticed that the size on the product box was incorrect. Although I had ordered Size 4 (IV), the box I rece
My name is N*** J*** and I am having a serious problem accessing my Trendyol account and verifying my email address. Sin...ce yesterday, my account has been blocked and I cannot complete any of the security steps requested in order to use my account again. First, I noticed that I was not receiving my o
I am a Trendyol merchant and I have not received a payment that was supposed to be transferred to my bank account on 16/...03/2026. The amount I have been waiting for is 43,351.98 SAR, to be transferred to my account at Saudi Bank Albilad in Jeddah. This payment is linked to my Seller ID 1202758 and Ba
I placed an order from Trendyol in Jeddah that included Baby Joy diapers and Bepanthen cream. However, I did not receive... the Baby Joy diapers and instead of the diapers, I received Flamingo mousse, which I never ordered. This incorrect delivery occurred more than eight days ago. When I reported the
I am writing regarding my Trendyol orders 10370733217 and 10370733219, for which I requested a refund. I returned the pr...oducts on 23 April using the return label provided by your customer service team, but I still have not received my refund. Currently, the return request for these orders is no long
I placed an order on Trendyol approximately 10 days ago that included a watch and perfumes, but I still have not receive...d these items. One of the related order numbers is SD029373570, and I am waiting for delivery in Al Kha***, Saudi Arabia. About three days ago, I received a phone call from the de
We are a UAE-licensed seller operating under the name Health Hub, registered in Ajman, and our Trendyol UAE account was ...deactivated on 30/03/2026 and has remained inactive since then. We have built our Trendyol presence in good faith over a sustained period, with consistent operational performance a
I purchased a Poco X7 Pro phone on Trendyol from the seller “MEHMET BİDE … TECHNO” (address: Süleyman Demirel Neighborho...od, **** Street, Özbaba Site, Block B, Unit **) under order number #10695632141, for a total of $656. On May 2, 2026, I received an official government notification stating that t
I purchased a DLC electric hot plate from Trendyol on 15 January 2026, sold by the store named Wonderful Gifts. I used t...he product normally for a while, but it then stopped working automatically and no longer operates at all, even though there was no misuse or visible issue. I wanted to benefit from
I have been using Trendyol from Saudi Arabia with the +966 country code, and until 19 April I was able to log into my ac...count and shop without any problems. However, starting from Saturday, 25 April, I stopped receiving any OTP codes when trying to verify my coins or complete a purchase. After sever
I placed an order on Trendyol in February 2026 to be delivered to Georgia, with the order number 10225603827, and to thi...s day I have not received anything. This situation is outrageous and completely unacceptable. When I reached out to Trendyol customer service, instead of taking responsibility, the
I placed an order on Trendyol from the seller “arabian” for two perfumes, Seasons Rise and Seasons Drift, which were sup...posed to be delivered together in the same package to my home address in Botoșani, Romania. The package arrived around April 21–22, but it only contained Seasons Drift. Instead of
"Thank you "
I ordered what was shown as an original item on the Trendyol app, but what I received was clearly a duplicate. I had bou...ght it as a gift, and opening it in front of my wife was embarrassing. I felt misled and disrespected by receiving a fake product instead of what was advertised. This experience ma
On April 14, I placed an order on Trendyol for three bottles of Armaf Club De Nuit Precieux. The seller name appears inc...onsistently as Eye Magic on the invoice section of the Trendyol app, while the email and WhatsApp confirmation messages show the seller as Ta3ter Store. On April 16 at around 10 p.
I am writing regarding my Trendyol order number 10235987383. I returned this order on March 23, and the package has alre...ady been delivered successfully to you. Despite this, I have still not received my refund. It has now been more than 20 days since the return, which clearly exceeds the stated refu
I placed an order on Trendyol from the seller Bargello, and although the system shows that my order was delivered on 02 ...April 2026, I have not received the product. The order number for this purchase is 10327989898, and the delivery address was As Suwis Street. There was no delivery to me personally
I ordered 5 sets of Quatex baseball hats (each set containing one beige and one black hat) on 19.03 through Trendyol und...er order number 10336195934, but I only received 1 set instead of the 5 sets I paid for. There were no problems with the delivery itself, but the order arrived incomplete. I contac
My name is Roida T*** T*** and I am writing regarding my Trendyol order number 10353820066. I would like to report the e...xtremely rude and disrespectful behaviour of the courier who handled my delivery on the evening of 31 March 2026. At 17:56 the courier called me, but I could not answer as I was ou
I placed an order on Trendyol on 17 March 2026 for Canon lens hoods, and the product page clearly stated that there woul...d be 9 pieces in the package. The order was delivered to me in Saudi Arabia, Duba, on 24 March 2026, with shipping number 10331802698. However, I received only 2 lens hoods instead
I placed an order for a pair of Adidas Runfalcon 5 Men's Running Shoes Ji08...73 Black via the Trendyol website on 09.03.2026, with delivery address in J
I placed an online order on Trendyol in the UAE and paid the amount of 31.51 AED by debit card. I cancelled this order o...n Friday, March 6, and was informed that the refund would be made within their stated waiting period of 10 days. Despite this, more than two weeks have passed since my cancellation
