Trendyol

I purchased a Philips robot vacuum through Trendyol, and my order number is #10748616053. Since the day I received it, instead of properly cleaning my home, the robot vacuum has been releasing the dirt and dust from its dustbin back onto the floor and spreading debris around the house. As a result, ...

I am writing to file a complaint regarding my return with number 10868320961. I handed this item to the courier together with two other returns, and all three were accepted by the courier. However, this particular item was later rejected on the basis that it did not reach the seller, according to Tr...

I placed an order with Trendyol with the order number 10650544923 to be delivered to Kalamata, Greece. On 16 January 2026, the courier called me and informed me that they had lost my order. Despite this, the order status in the system is marked as “could not be delivered,” and I have no clear option...

On 23 November 2025, I tried to purchase a watch from Trendyol Market three separate times, but each transaction failed on your system. Despite the failures, the total amount of SAR 2,918.38 was deducted from my account at Alahli Bank in Saudi Arabia. Since then, I have contacted Trendyol customer s...

I purchased a TP-Link TD-W9960 modem in Kurtalan, Siirt, and starting from around 21–27 December I noticed that the device is very slow, has a very weak performance and gets excessively hot during use. The modem does not provide a stable and sufficient internet experience and the overheating worries...

I ordered an AB electric kettle, stainless steel, 2 litres, 1500 watts, with a 2-year warranty via Trendyol on 2 December. When I received the product on 2 December, I saw that it was damaged, so I immediately created a return request the same day. The product was picked up from me by the Logistiq s...

I bought a Casio LTP-V005D-4B2UDF women’s wristwatch on Trendyol from the Trendyol seller. It says in parentheses that it has a 2-year warranty. The product arrived, and there was no warranty certificate in the box. There was a QR code on the box; when I scanned it, it led me to the website. When I ...

I purchased a lug wrench from Trendyol on 27.02.2025 with order number 10028466830. I chose this product specifically because the listing stated that it was made in Turkey, but when I received the package, I saw that the product was actually made in China. Understanding that I would not be satisfied...

I purchased a Samsung Galaxy Tab S9 FE directly from Trendyol, and the S Pen stylus was included with the tablet. About a week ago, I lost the original pen that came with the device. When I checked the current prices of the S Pen, I saw that they are extremely expensive and almost unaffordable for m...

The skirt set made of wrinkle-effect fabric that I purchased from the Lovely store on Trendyol experienced color fading despite my carefully following all washing instructions. I wore the product only three times after purchasing it, and although I washed it just once at the lowest temperature and s...

I’ve been using my Philips 8000 Series upright mopping vacuum for about a year, and for the past month the device has constantly shown a “filter error” along with a warning light, which prevents me from getting proper performance. I purchased the product through Trendyol and I have the e-invoice, as...

I would like to report a serious issue regarding the product I received and the misleading advertisement associated with it. I purchased the Clarins “XXL Wonder Volume Mascara & Eye Set” on Trendyol. Although the product images clearly showed full-size items, the product delivered to me turned out t...

The products I purchased through Trendyol were delivered to me on November 8th. I informed Trendyol that I was experiencing problems with the products and wanted to return them. Customer service representatives had previously assisted me by providing a return code when I missed the return deadline, ...

I purchased a dual-monitor computer from the seller Atom Bilişim on Trendyol. When the product arrived, the required DVI converter needed to use the computer with two monitors was missing from the box. I immediately tried to contact the seller via Trendyol, phone, and WhatsApp, but I received almost...

On 11.11.2025, I ordered a Tonny Black children’s thermal-soled shoe through Trendyol. After experiencing yet another Sürat Kargo issue—as I had previously complained about—my order was cancelled by Trendyol on 21.11.2025 around 10:00 without my approval or consent. My order number is 9938837148. Wh...

I purchased a Karaca brand tea maker on Trendyol in January 2024. When the product malfunctioned, I took it to service on 17 November 2025, but they required the invoice in order to process it under warranty. When I try to view the invoice from my Trendyol account by clicking “view invoice,” the sys...

I ordered Gurvita’s lamb marrow bone broth, which is a jelly-like product, through Trendyol on November 11th, and it arrived on November 15th. When I opened the package, I found that the bottles were leaking, the product had spilled, and it was completely unusable. I contacted both Trendyol and the ...

On November 6, 2025, I ordered two Xiaomi Redmi Buds 6 Pro Bluetooth noise-cancelling earphones (Xiaomi Türkiye guaranteed) from the Trendyol app—order number 10662298996 in purple and order number 10662784914 in white, one for my spouse and one for myself. After the products arrived, we opened the ...

My Trendyol order number 10677807791, placed on 10/11/2025, has still not been shipped even though several days have passed. Since placing the order, I have seen no progress in the system and cannot access any clear information about when the product will be dispatched. I contacted Trendyol customer...

I placed an order with Mila Giyim via Trendyol, order number 10692239423. My order was held in transit for three days and was automatically canceled today (November 19, 2025) without any notification. My package was supposed to be delivered to my address yet they claimed it could not be delivered, e...

Even though I returned the glasses I bought from the Trendyol app (sold by Trendyol) on the same day, my return was rejected because they claimed the warranty certificate was missing — even though they were the ones who didn’t include it in the package. They insisted they had put it inside and refus...

On November 12, 2025, I purchased a Samsung 65 QN70F television from the Evotechx store on Trendyol with order number 10687346487. I was not at home during delivery, so the courier called me, and I provided the delivery code. However, when I arrived home later, I found only a small envelope containi...