I ordered a Primo Plus standing fan with delivery number 10977224161. When the package arrived, I saw that the box was a...lready opened, torn and damaged. As soon as I took the product out and tried to assemble it, it became clear that the stand was not straight and the parts could not be fixed secure
On 18 October 2026, a Trendyol Plus membership fee was charged to my card even though I did not actively use my Trendyol... account or knowingly start such a membership. I became aware of this situation through a bank SMS notification and then confirmed the transaction from my bank side. I tried to rea
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I made a purchase on Trendyol from Greece for several items, including a pe...rfume, a heel cream and three pairs of trousers. After paying for the order
My order from Trendyol with number 11584037298 was supposed to be delivered on 12 September, but it never arrived and I ...was later informed that it was lost. Since then one month has passed and my money has still not been refunded. The total amount I paid for this order was about 8 euro. I contacted
I canceled my Trendyol order numbered 11644998755 on 26 September, but the refund has still not been credited to the car...d I used for the payment. Despite the time that has passed since the cancellation, there is no refund movement on my card. When I contacted Trendyol support, I was informed by the
I am writing to report the extremely disrespectful behaviour of a PTT courier during a recent delivery to my address in ...Istanbul, Gaziosmanpaşa, Karlıtepe, Yahyagalipbey Caddesi 50–54, No: *. The incident happened yesterday, during the delivery of my Trendyol order with number 10849589431. The couri
I am writing to report a problem with my Trendyol clothing refunds in Kuwait. I had two separate clothing orders with mu...ltiple packages under my name (eman a***), and I returned the products, but I still have not properly received my refunds. The first order was placed on 30 August and I sent it bac
I purchased 3 units of the product “3700 3B Wooden Router Base Trimming Milling Machine Base Electric Trimmer Machine Ba...se” on Trendyol on 31 May 2026, with order number 11278541222. The purchase was made for official/bulk use and therefore I requested an e‑invoice for this order. Despite my request
I placed an order on Trendyol on 26 July from the seller OPULENZA, with delivery number #10709566617. The estimated deli...very date for my order was shown as 29–30 July, but as of today it has still not been delivered. Despite the estimated delivery date having passed about 10 days ago, the order has
I am submitting this complaint because I am disappointed with how my order was handled on Trendyol. In the same order I ...purchased two items. The first was a blouse, which arrived with a defective zipper that is completely stuck and cannot be opened or closed, making the blouse unusable. The second i
I ordered this product because of the model shown in the photos. However, I received a different model of socks. The soc...ks in the photos are low-cut, almost invisible when worn with loafers or espadrilles. The socks I received are regular sneaker socks that are visible above the shoe. The product do
I placed an order on Trendyol for two pairs of shoes, one white and one black men’s high sneakers, for a total of ₺167. ...One of the pairs I received was not the model I had ordered. Because of this, the wrong pair was collected from me as a return around 3–4 July 2026. The delivery day of the order w
I purchased a pair of bamboo pant liners and a sleeveless top from the NT Underwear store on Trendyol and received the i...tems on June 28. Since I didn’t use the items right away, I washed them only when I wanted to wear them, and after washing, I noticed that the side seams had abnormally curled inwa
I have been facing an issue with the Trendyol main shopping app for more than two weeks. When I try to log in or verify ...my account using my phone number with the country code +966 in Riyadh, the application shows the message “verification code sent”, but I never receive any SMS code. I have tried ev
I purchased a pair of Timberland men’s yellow boat shoes from the seller Tnj Outdoor via Trendyol under order number 113...55759840 on 25 June 2026. I ordered size 43.5, but I received size 42 instead. I initiated the return process and, after a long wait, my refund was finally processed. As an apology
On 10 June 2026, I purchased a pair of Medi Mediven Cotton 100% Organic Cotton medical compression stockings, thigh-high..., Size 4 (IV) via Trendyol. However, when my order arrived, I immediately noticed that the size on the product box was incorrect. Although I had ordered Size 4 (IV), the box I rece
My name is N*** J*** and I am having a serious problem accessing my Trendyol account and verifying my email address. Sin...ce yesterday, my account has been blocked and I cannot complete any of the security steps requested in order to use my account again. First, I noticed that I was not receiving my o
I am a Trendyol merchant and I have not received a payment that was supposed to be transferred to my bank account on 16/...03/2026. The amount I have been waiting for is 43,351.98 SAR, to be transferred to my account at Saudi Bank Albilad in Jeddah. This payment is linked to my Seller ID 1202758 and Ba
I placed an order from Trendyol in Jeddah that included Baby Joy diapers and Bepanthen cream. However, I did not receive... the Baby Joy diapers and instead of the diapers, I received Flamingo mousse, which I never ordered. This incorrect delivery occurred more than eight days ago. When I reported the
I am writing regarding my Trendyol orders 10370733217 and 10370733219, for which I requested a refund. I returned the pr...oducts on 23 April using the return label provided by your customer service team, but I still have not received my refund. Currently, the return request for these orders is no long
I placed an order on Trendyol approximately 10 days ago that included a watch and perfumes, but I still have not receive...d these items. One of the related order numbers is SD029373570, and I am waiting for delivery in Al Kha***, Saudi Arabia. About three days ago, I received a phone call from the de
We are a UAE-licensed seller operating under the name Health Hub, registered in Ajman, and our Trendyol UAE account was ...deactivated on 30/03/2026 and has remained inactive since then. We have built our Trendyol presence in good faith over a sustained period, with consistent operational performance a
I purchased a Poco X7 Pro phone on Trendyol from the seller “MEHMET BİDE … TECHNO” (address: Süleyman Demirel Neighborho...od, **** Street, Özbaba Site, Block B, Unit **) under order number #10695632141, for a total of $656. On May 2, 2026, I received an official government notification stating that t
I purchased a DLC electric hot plate from Trendyol on 15 January 2026, sold by the store named Wonderful Gifts. I used t...he product normally for a while, but it then stopped working automatically and no longer operates at all, even though there was no misuse or visible issue. I wanted to benefit from
