On 08.08.2025, I placed an order from Burger King via Trendyol GO (Order No: 1041410705). My order arrived incorrectly, no replacement was made, and I still have not received a refund. Moreover, I was told that only half of the amount I paid would be refunded. I paid ₺710, but was informed that only ₺386 would be refunded. I reported the issue to Trendyol customer service. At first, they told me the money had been refunded, but when I checked with my bank, it turned out no refund had been made. When I called Trendyol again, they asked me to wait for the end-of-day report. During this process, they neither replaced the item nor provided accurate information. I had spent my last money on this order, and since I could not eat the meal, I had to throw it away. Refunding only half the amount is unacceptable. For this order delivered to Şeyhsinan Mahallesi, Şehit Teğmen Yavuzer Caddesi, Kavuklu Apartmanı No:** d:**, I request that my grievance be resolved and that the full amount I paid be refunded.
On 11.09.2025, I placed an order through Trendyol Go from Burger King with order number #10501002363 for the “2 Big King Deal.” However, my order was delivered incomplete, with only one Big King burger included. This is the second time this has happened to me, and I am left disappointed each time. W...
On 11/06/2025, I made a payment of ₺1,684 through Trendyol, and I have a bank transaction record proving the amount was withdrawn. However, despite the payment being deducted from my account, no order was created or confirmed on Trendyol’s platform. This is unacceptable and extremely frustrating. I...
Through Trendyol GO, I ordered a meal worth ₺340 from Arby's. Despite being at home, the delivery status claimed it was left at my door and successfully delivered, but the meal never reached me. When I requested a refund, Trendyol GO customer service refused, stating Arby's declined the refund. Howe...
I am writing to express my dissatisfaction with a recent order placed through the Trendyol GO app. On January 7, 2025, at 6:18 PM, I ordered food from Popeyes. When the order arrived, I found that the items did not match what I had originally ordered. To make matters worse, some of the items I recei...
At 1:40 AM, I placed an order from McDonald's via Trendyol, and it arrived incomplete! What kind of irresponsibility is this? A significant portion of my order never came, and I wasn’t informed about it at all. I’m placing an order in the middle of the night, paying the full amount, yet you send me ...
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