I’m writing to express my frustration with how my recent Trendyol order (delivery code: 9607661227) was handled. The package, which was supposed to be delivered via Trendyol Express, successfully traveled all the way from Batman to Bayrampaşa, Istanbul. However, when it reached the final stage of delivery, it was returned without even attempting to contact me.
At 13:38, I received a text asking me to update my delivery address due to a supposed issue with the pickup point. Unfortunately, I only saw the message at 15:00 — just an hour and a half later — and by then the product was already marked as returned! No one from Trendyol called or made any real attempt to resolve the situation before initiating the return.
This kind of careless and rushed return process shows a lack of basic customer consideration. I demand that Trendyol either re-ship my item immediately or offer a full refund. This is not how a professional delivery service should operate.
I placed an order on June 23rd, but it still hasn't arrived. To make matters worse, when I contacted Trendyol about the missing order and requested a refund, they informed me I would have to wait an additional 6 days for the refund process to even begin! This is on top of the month I've already been...
The order with delivery number 9028020236 (order no: 9654368518), which I placed on Thursday, December 5, still hasn't arrived. The order was supposed to arrive by Thursday, December 9 at the latest. It shows that the order was allegedly handed over to Yurtiçi Kargo, but for the last three days, it ...
On 24.03.2025, I placed an order on Trendyol with the shipment number 7330022457283208. The package arrived at the local branch in my city on 27.03.2025. That same day, I received a call from +90 (850) 759 15 15 informing me that they couldn’t deliver it to my address and would leave it at the close...
I placed an order with Mila Giyim via Trendyol, order number 10692239423. My order was held in transit for three days and was automatically canceled today (November 19, 2025) without any notification. My package was supposed to be delivered to my address yet they claimed it could not be delivered, e...
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
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