I sold a women’s hair accessory on Trendyol and shipped it completely intact and without any missing parts. However, when the item was returned to me via PTT Cargo, the packaging was incomplete and the product was broken. Immediately after receiving it, I contacted Trendyol customer service and requested that the return be rejected. Despite my objection, the sale was approved without any notification, and the product fee was not deposited into my account. Additionally, the shipping costs were deducted from my account. My order number is 10481154000. This incident occurred two days ago and my grievance is still ongoing. Since there is no warranty or seller protection for the product, I am left at a loss. Even though I shipped the product intact, it was returned broken and with incomplete packaging, and my objection was ignored while the sale was approved and my payment withheld. I demand that the product fee and the deducted shipping charges be paid to me.
Although I was at home, my order from Trendyol (order number 10386298718) was not delivered by PTT Kargo, and the system falsely marked it as “Recipient not at home.” No one rang my doorbell or called me. This situation causes both a loss of time and unnecessary frustration. I urgently needed the pr...
I bought the product with delivery number 8504109469 from the Trendyol seller and it arrived damaged. I returned it to the Trendyol courier company with the return code. I bought it from a different seller at the same time. I returned a product with delivery number 8484275214 by providing the correc...
I placed an order on Trendyol, and the seller shipped it via PTT Cargo. As usual, even though we were at home, PTT Cargo did not attempt delivery and marked the package as "recipient not at address," then returned it. I even checked the security camera footage to confirm that no delivery attempt was...
The product I purchased from Trendyol was mistakenly delivered to someone else due to an error by the delivery company, and in return, I received anot...
On October 2, 2025, I sold a Forstline Couple jacket set on Trendyol. The package number is 3249128139, and the order code is 10561594637. The buyer initiated a return process, but only one jacket was included in the return package instead of two. Despite this, Trendyol refunded the full amount of ₺...
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