The Volta SE-03 Electric Scooter Moped in Orange, which I purchased through Trendyol under order number 10147559019, has been defective since the day it was delivered. The product has been malfunctioning for seven months, and my issue has still not been resolved during this time. Although the produc...
On November 1, 2025, I ordered a 5-liter Tetik dishwashing detergent from Trendyol (Order No: 10634302243). However, my order was canceled without any explanation. The product was supposed to be delivered to my address. When I contacted Trendyol customer service about the issue, no assistance was pr...
On November 2, 2025, I placed an order for a Philips coffee machine through Trendyol (Order No: 10649558799). However, on November 3, 2025, my order was canceled without my consent on the grounds of a pricing error. When I contacted customer service, they stated that the cancellation was due to inco...
On October 18, 2025, I ordered a Regal 424 model dishwasher through Trendyol (Order No: 10606482425). I paid ₺12,023.83 in six installments by credit card. However, the product has still not been delivered to me. The shipping company returned the product, claiming it was “too loud to be carried upst...
On November 2, 2025, I placed an order for a Philips LatteGo Coffee Machine through Trendyol (Order No: 10649571739). My order was canceled the next day, on November 3, 2025, without any prior notice. When I contacted customer service, I was told the order was canceled due to a pricing error. Howeve...
On October 12, I purchased a Yoyko brand highchair through Trendyol (Order No: 10589122328, Seller: Bebemango, Amount: ₺999.49). The tray of the product is loose, the plastic is low-quality and deformed, and my baby does not fit into it. My return request was rejected twice, with the reasons stated ...
On November 2, 2025, I purchased the product “Philips 5500 Series LatteGo Fully Automatic Espresso Machine, 20 Hot and Cold Beverages, EP5543/80” for ₺10,811.71 from Trendyol’s Official Seller (Order No: 10649571551). I received the order confirmation email on November 2, 2025, at 18:27. However, th...
I purchased an Altus 12 kg washing machine from the Media Markt store via Trendyol on October 24, 2025. During the first use, the machine malfunctioned, displaying error codes E17 and SC, and it failed to wash and spin properly. On October 25, 2025, I requested both a return and a service inspection...
On October 2, 2025, I purchased a Huawei Matepad SE 11 4-128GB LTE tablet from the Trendyol store (Order No: 10559643470). After receiving the product...
On October 16, I ordered a 10 kg bag of Pro Plan Salmon Cat Food from the seller ypet on Trendyol. After receiving the product, I gave it to my cat, b...
On October 24, I purchased a product for through Trendyol and am experiencing a serious issue with its delivery. My shipment with tracking number 253464196194 does not appear to have been handed over to the courier company. When I contacted the courier, they informed me that the product had never re...
Many of the product images that were active and previously sold in my Trendyol seller panel were suddenly deleted due to an error originating from Trendyol. I have repeatedly re-uploaded the product images and waited for them to appear in the panel, but since October 15, 2025 — for the past 14 days ...
I ordered from Trendyol (Touché brand) on October 2 and issued a return on October 3 for three items, one of which was damaged. The return was shipped on October 4, and I received the delivery confirmation on October 7. However, I only received a refund for one item, and the refunds for the other tw...
On January 14, 2024, I purchased a Redmi Watch 3 smartwatch from Trendyol. Although the product is supposed to be water-resistant, it malfunctioned, and I sent it for warranty repair in June 2025. However, the warranty service rejected my request, claiming user error and liquid damage. I then filed ...
On July 23, 2025, I placed an order on Trendyol for the Vavello Aura bedroom set. The product was delivered both significantly delayed and incomplete. Since the items were missing, I requested a return. Additionally, Trendyol created a supply package to complete the missing parts, but this package w...
On October 13, 2025, I ordered a DJI Mini 5 Pro drone through Trendyol. Since the product descriptions were insufficient, I went ahead with the purchase. After receiving the product, I opened the box but did not activate the drone. When I realized it was a 36-minute model, I returned it on October 1...
I purchased two clothing items—a pair of sweatpants and a motorcycle raincoat—through Trendyol under order numbers 10612006623 and 10573933321. However, I encountered several issues: one product was sent incorrectly, and the other was delivered to the wrong address and received by a different person...
I am the owner of the brand İda Herbals. In August, my product “Nioli Essential Oil,” which I listed for sale on Trendyol, was unfairly removed from sale due to an alleged trademark certificate discrepancy. At Trendyol’s request, I submitted the official and final authorized reseller certificate iss...
I purchased two Stanley 1.9-liter thermoses from the Beylo store on Trendyol, and they turned out to be fake. Since a corporate invoice was issued, I ...
The Digitsu DB70 66-liter minibar refrigerator I purchased from Trendyol on September 5 was delivered to my address by Horoz Logistics with its front glass broken. I informed the delivery personnel about the damage, but they said, “Create a return request; we can’t take it back right now,” and left ...
On October 10, I placed an order on Trendyol from the seller Sanipak for a 48-pack of Silen brand paper towels (#10583219915). Since that date, my order has been showing as “in transit,” but the shipment tracking page has never opened, so I cannot track it, and the product has not reached me. The pr...
I purchased an Osmo Action 3 ST Combo with serial number 5S4XM190006B7S from Trendyol, with delivery number 9120809349. After some time, the power button and charging socket developed issues. On September 22, 2025, I sent the product to the Istanbul DJI Service Center under warranty. On October 8, 2...
I ordered two tracksuits from a Trendyol seller via Trendyol (order number: 10605955418). The delivery address was Hatay Merkez, and the shipment was supposed to be sent through Trendyol Express. However, before the products even reached me, I was informed that they had been returned directly to the...
On October 15, I purchased a Pirantech CB-107C multifunctional steam cleaner for ₺5,049 through Trendyol (Order No: 7280027043277964). The product arrived on October 17, and I tested it on October 18. However, when I used it on different surfaces such as tiles, laminate, and the shower cabin, it lef...