I purchased a Citiüx Premix brand combi boiler through Trendyol, but the flue elbow that should have been included in the package was missing. I contacted Trendyol customer service regarding the missing part, and they told me I would receive a response within 3 days, but it has been about a week and I still have not heard back. During my call, customer service only said, “Please wait, our solution team is handling it.” In the meantime, we cannot use the boiler, which means we are unable to take showers or meet basic needs like cooking. My order number is 9370258546, and the product was delivered to an address in Bursa. I urgently request that the missing flue elbow be sent to me as soon as possible.
I purchased two items from Network through Trendyol: a swimsuit and a bikini. However, when my package arrived, only the swimsuit was included; the bikini was missing. I immediately contacted Network and Trendyol assistant to request a refund or the missing product. The store initially responded tha...
I ordered a Philips HD9243/90 air fryer with a 3000-piece capacity from Trendyol on October 2. I returned it immediately upon receipt without opening it. However, I encountered a major issue during the return process. Despite waiting around 10 days for the first return, I did not receive a refund, a...
Hello, I ordered a thermos from Trendyol with the delivery number 25223781200051. For the past 7 days, my package has been showing as "out for delivery" with Sürat Kargo. I contacted the shipping company, and they confirmed that there was an issue with the distribution. They said they would immedia...
On Saturday, September 6, I placed an order through Trendyol from the Meleni Home store for a 32-piece ice cube storage container set (Order No: 10479758195). My order appears to have been shipped, but since that date, the product has not reached me. In the cargo tracking system, my package has been...
I purchased a Philips vacuum cleaner from Trendyol for ₺10,000, but it has not been shipped since March 23rd. I reached out to the seller, but unfortunately, I haven't received a response yet. Trendyol's customer service is not very responsive. I'm thinking about submitting a complaint to the Consum...
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