Although I was at home, my order from Trendyol (order number 10386298718) was not delivered by PTT Kargo, and the system falsely marked it as “Recipient not at home.” No one rang my doorbell or called me. This situation causes both a loss of time and unnecessary frustration. I urgently needed the product, and now the delay has caused significant inconvenience. Facing the same issue with every order is damaging my trust as a customer. It’s disappointing that a large platform like Trendyol continues to work with a delivery company that handles the process so carelessly. I request that this issue be resolved, that my package be redelivered without any problems as soon as possible, and that the necessary steps be taken to prevent such issues in the future.
I placed an order on Trendyol, and the seller shipped it via PTT Cargo. As usual, even though we were at home, PTT Cargo did not attempt delivery and marked the package as "recipient not at address," then returned it. I even checked the security camera footage to confirm that no delivery attempt was...
Although I placed my order on Trendyol on April 22, 2025, the products have still not been delivered to me as of May 2, 2025. My address and phone information are correct, yet no one has called or attempted delivery. I even stayed home all day on the expected delivery dates to make sure I wouldn't m...
On October 6, 2025, I placed an order on Trendyol (order no: 9805112457) to be delivered to my address. However, the delivery was not completed because the courier did not ring the bell and, despite knowing the door code, did not leave the package at my door. My phone was charging at the time, so I ...
The order with delivery number 9028020236 (order no: 9654368518), which I placed on Thursday, December 5, still hasn't arrived. The order was supposed to arrive by Thursday, December 9 at the latest. It shows that the order was allegedly handed over to Yurtiçi Kargo, but for the last three days, it ...
I sold a women’s hair accessory on Trendyol and shipped it completely intact and without any missing parts. However, when the item was returned to me via PTT Cargo, the packaging was incomplete and the product was broken. Immediately after receiving it, I contacted Trendyol customer service and requ...
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