I returned two items to Trendyol, and the app stated that the refund was completed. However, the refund amount of 341.28 SAR has not been credited to my bank card to this day. When I contacted customer service, they refused to provide an official refund confirmation or a valid reference number (ARN). I was repeatedly given unverifiable numbers, and no real refund has been reflected in my bank account. This situation caused financial loss and wasted my time. I am requesting the full refund to my bank card, along with compensation for the mishandling and poor customer service.
Trendyol constantly causes problems for its customers. I made a purchase from Trendyol for ₺900, and the products were delivered to me. I requested an exchange, and Trendyol processed the return and shipped the products back accordingly. The seller approved the return as well. However, I still have ...
I returned a product I purchased from Trendyol because it was defective. The return was processed under Trendyol’s standard return policy, and on October 4, 2025, I was informed that the refund of ₺8,299 would be credited to my Axess credit card (last four digits: 2724). However, several days have p...
I ordered using a "Customer Satisfaction Coupon" worth ₺350 stored in my account. Upon realizing I had used the wrong card for payment, I promptly cancelled the order. During the cancellation process, the confirmation screen indicated that "the amount to be refunded to your card and the Coupon to be...
The product I purchased from Trendyol was mistakenly delivered to someone else due to an error by the delivery company, and in return, I received anot...
Yesterday evening, I made a purchase and immediately canceled it. Then, I purchased another item, but I canceled it as well because I realized it was the wrong choice. The refund for the second item was credited back to my account promptly. However, the refund for the first item I purchased still ha...
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