Temu

I have been a Temu customer using the email address spiege**@sbcglobal.net, and I am writing because I no longer have any confidence in Temu’s customer service. My primary issue is not a single order or transaction, but the consistent incompetence and complete lack of communication from your custome...

On 25 March 2026, I placed an order for wigs and closures on Temu and was given a Moniepoint account number to make payment. I transferred a total of ₦45,535 from my Opay account to the Moniepoint account details provided by Temu for this order. After making the payment, I later received a notificat...

I placed several orders on Temu that I later canceled, and I was supposed to receive a total refund of 379.32. The refunds were promised to be returned between March 22 and April 14, either to my credit card or via direct deposit to my account. Despite this time frame having passed, none of the 379....

I am writing to report unauthorized items that were charged and delivered to me through Temu, and to request a full refund and return of these products. Around March 18 or 19, I noticed an order on my Temu account for six lights, one oven mat, and one one-tier shelf that I never authorized or approv...

I have been experiencing a payment problem with my Temu credit balance since yesterday. I currently have a Temu credit balance of 13, and I am trying to place an order that costs 11. The app shows that the credit balance is added to the payment, but when I try to complete the purchase, it gives an e...

I placed an order on Temu last week, with delivery on March 10, under order number BG2603048A7GJYG7WC-CG01 and reference CAN93. I ordered a pair of long striped pants in size 5X, which were supposed to be black, but I received navy blue and white striped pants instead. This is not the color I select...

I placed multiple orders with Temu starting on February 27, 2026, totaling over $600, all paid by debit card. These orders included more than 30 items such as 2 pairs of tennis shoes, 3 women’s outfits, a TV (order number 211-00084923479672148), and various other products. All items were supposed to...

On February 3, 2026, I placed an order on Temu and paid via PayPal in two separate charges of $27.46 and $25.45. These payments were for orders numbered PO-211-0456 and PO-211-04561. Despite the payments going through, I never received the products associated with these orders. When I noticed that m...

I ordered two Kochler electric food warmers from a local warehouse through Temu. However, on February 20, my order was delivered with only one item, and the second product was never shipped. On the same day, I submitted a refund request through the app for the missing item, but the system automatica...

I placed an order with Temu on 06/02/2026 (Order no: #PO-184-10043569011832118) from George, Western Cape, South Africa. In the app I was shown free gifts and was instructed to buy items for about R450 in order to receive the free gifts and the products I purchased for around R480. I followed these ...

I ordered a phone case through Temu, but the product did not meet my expectations, so I wanted to start the return process. According to the instructions in the app, the return must be made through DHL. I currently have the following information: return code CPR-203-3347-112515787, order number PO-2...

I am experiencing a problem with the DHL tracking numbers for the orders I placed on Temu on February 24, 2026. Temu provides a tracking code that includes letters and many numbers, but the DHL website requires a 12-digit tracking number consisting only of numbers. Because of this, I cannot use the ...

About three months ago, I ordered 8 LED chandelier lights through the Temu app. However, only 5 of the chandeliers were delivered, and 3 items that were part of the set were never shipped. I contacted Temu support multiple times regarding the missing items. Each time I was told “there is a shipping ...

I am experiencing a refund issue with a shoe order I placed on Temu. I placed the order on October 25, but the product was later removed from the marketplace, and my order was canceled as a result. Despite the cancellation, no refund has been issued to me. My order number is PO-203-1359612870591380...

I ordered a phone from Temu under the purchase order PO-096-00892857991032727, to be delivered to Fermoy, Ireland. The parcel arrived sealed, and on 20 January 2026, I recorded a video while opening the package. In the video, it is clearly visible that the phone is missing from the sealed box. I hav...

I placed an order on Temu in October 2025 from South Africa, which included two bodysuits, a girl’s dress, and a few other items that I no longer remember in detail. The total value of the order was around R1200. The tracking in the app only ever showed that the parcel was dispatched from the harbou...

On January 7, I purchased an accessory package for the Dreame X40 Ultra vacuum cleaner through Temu. According to the product description at the time of purchase, the package was supposed to include 4 mop pads, 4 dust bags, 2 filters, 2 side brushes, and 1 tricut brush. I specifically chose this pac...

I placed an order on the Temu app on 15 January 2025 from the UAE, and Temu cancelled one of the items that was very important for me. To solve this, I placed a new order for a similar item with order ID PO-209-00942702449272972, and paid a total of 134 AED. However, the same problem happened again:...

I am writing regarding my unresolved refund issue with Temu under authority code 804017. I had three separate amounts that were supposed to be refunded to my debit card: R1040, R50, and R70. Temu informed me that these refunds would be reflected between 29 December and 12 January, but to date, nothi...

I used the friend invitation feature in the Temu app on my Android phone on January 12, 2026, to participate in a campaign that promises 6 free products. Although I invited more than 10 friends within the 24-hour period specified in the campaign, and many of them accepted the invitation and complete...

I placed an order on Temu with tracking number 6122825052742, which contained clothing, a bag, a seat cover, and a phone stand. Temu marked the order as delivered on 08/01/2026, but I did not receive any package. When I contacted customer service, I was told that the rider reported the order as deli...