I am writing regarding two Remitly transfers I sent to MTN Mobile Money in Zambia via mobile wallet that were marked as completed in the app, but the recipient has not received the funds. The first transfer was made on 18 November for 35 USD, and the second on 2 March for 18 USD. Both were sent to M...
On February 2, 2026, I used the Remitly app to send €296 to my bank account at First Citizens Bank, Point Fortin branch in Trinidad and Tobago. As of February 27, 2026, this money has still not reached my account, even though Remitly claims that the funds were delivered. The reference number for thi...
I am filing a complaint regarding an international money transfer I made through Remitly on 20 January 2026 from the United States to India, in the amount of 1,970 USD, which has still not been credited to my account. The transfer reference number is R23083935386. The money was supposed to be deposi...
"Thanks for resolving this email"
I used Remitly to make an express bank transfer from the United States to an ICICI Bank account in India on 19 January. Remitly shows the transfer as ...
On 15.12.2025 between 11:00 and 12:00, I made two separate transfers of 2,800 euros each, for a total of 5,600 euros, from my personal account at ABN Amro Bank in the Netherlands to my personal account at Yapı Kredi Bank in Turkey via Remitly. Although both transfers appear as “completed” in the Rem...
"It was a bit difficult, but I received my refund. Thank you."
On December 15, 2025, I made two separate international transfers of €2,800 each, totaling €5,600, through Remitly from my ABN AMRO Bank account in th...
I cancelled a money transfer with Remitly three weeks ago for an amount of 1,090 CAD, for a transaction from Canada to Singapore. Although I cancelled the transfer, I still have not received my refund. Remitly customer service keeps insisting that the funds were dispatched and advised me to contact ...
I used Remitly on 26 November 2025 to send $100 USD from my U.S. debit card to my Access Bank account in Nigeria, but the money has still not been credited to my account. Since that date, I have not received any credit alert or indication that the transfer reached Access Bank, even though the paymen...
On April 1, I received an SMS on my phone saying: “Your Remitly transfer r18471121587 has been canceled. B131.” I do not know what Remitly is, I have never created an account, and I have no knowledge of any transaction made using my name or phone number. Receiving a message like this—implying that ...
On Thursday, I made a €2,200 transfer via Remitly from my account in the Netherlands to my own Yapı Kredi bank account in Turkey. Even though the transfer shows as “completed” in the Remitly app, when I checked my Yapı Kredi mobile banking, I saw that no money had been credited to my account. I fir...
On November 17, my son sent $1,500 to my Yapı Kredi bank account in Turkey from the United States using Remitly. As of today, November 21, the money still has not been credited to my account and does not appear in the system. When we contacted Remitly, they said the transfer was completed and that ...
Today, a person from the Philippines whom I met through the Azar app took inappropriate screenshots of me on WhatsApp without my permission and then started threatening me. This person demanded money by threatening to share the images. I was forced to send 150 Euros through Remitly. However, even af...
My transfer amount was debited from my foreign account but has not been credited to my recipient account (Indian account), and I do not understand the reason, as it is taking much longer than previous transactions. Remitly, please help me and contact me as soon as possible. Kindly resolve this probl...
On November 10, 2025, at 03:02 AM, we transferred 6,000 USD from the Remitly account registered under my brother’s name in the United States to my Turkish Lira account at Yapı Kredi Bank, Istanbul Esenler Branch (IBAN last four digits: 3714). However, during the transaction, we mistakenly entered my...
On October 13, 2025, a transfer of 20,000 TL was sent to my Enpara account from abroad through Remitly. However, even though the transfer was canceled, the money has neither been deposited into my account nor refunded to the sender. It has now been 25 days and the issue still hasn’t been resolved. ...
On October 28, my father, Mustafa Yanmaz, sent 603.98 € through Remitly to a Sparkasse bank account under the name Beyzanur Yanmaz. A 3.99 € service fee was also charged during the transaction. However, the transferred amount never reached the recipient’s bank, and we received no notification regard...
My brother sent money to my account on September 9, 2025, and since then, I’ve checked with my bank more than four times, but they keep telling me they can’t see the money. Today is October 13, 2025, and I still haven’t received it. Remitly keeps saying the money was successfully sent, but the bank ...
On October 1, 2025, my friend sent ₺24,618 to my old IBAN at QNB Enpara via Remitly. Since my IBAN had changed, the transfer was rejected. When I contacted QNB Enpara customer service, they informed me that the money would be refunded to the sender’s account. However, even after eight days, my frien...
Earlier today, I made a mobile transfer of $500 USD through Remitly to Hasret Kanat’s account at Garanti Bank in Turkey. Although the transaction was completed, the money has not yet arrived in the recipient’s account. My transaction reference number is r84 123 633 443. So far, I have not contacted...
On September 19, 2025, I made a transfer of €1047 (around 50,000 TL) through the Remitly website to Akbank Kozyatağı/Istanbul branch. Remitly marked the transaction as successful and claimed the money had been delivered, but the recipient’s account never received the funds. To resolve the issue, I ...
On September 4, 2025, I sent €1,260 through Remitly using my credit card (Reference No: R58 9****77). The transfer was guaranteed to arrive in my Akbank account (last 4 digits: 4978) on September 8, 2025. However, as of today, September 8, the money has still not arrived in my account. During this ...
On August 19, 2025, I used the Remitly app to transfer NOK 17,000 from Norway to my Akbank account in Turkey. However, even after more than a week, the transfer has still not been completed. My transaction reference number is 35562892355. During this time, I contacted Remitly customer service, but ...
A friend of mine sent me money through Remitly on August 18, but until now I still haven’t received it even though the status says “delivered.” He tried contacting Remitly, but no one has replied to him. What should we do next—should we just forget about the money or is there another way to resolve ...
On August 1, 2025, I used Remitly to transfer €2000 from Germany to my Halkbank account in Turkey (IBAN: TR81************************02). However, the money never arrived in my account. When I contacted Remitly customer service, they claimed that the transaction had been canceled and that no funds ...