The refund and cancellation policies for your ticket on SunExpress vary depending on the applicable fare rules that apply to your specific ticket type. For accurate information on the refund and cancellation policies for your ticket, it is recommended to visit the "My Flights" page on the SunExpress website. There you will find specific information about your flight and the related fare conditions.
As fare rules may vary for different ticket types, it is important to check the specific conditions for your ticket to determine if you are eligible for a refund or what cancellation policies apply to you.
For individual questions or additional information on refunds and cancellations, you can contact SunExpress Customer Service directly. The Customer Service team will be happy to assist you with your concerns and provide you with further advice and support.
Related Complaints
SunExpress App Charged But No Ticket
I attempted to book a SunExpress flight via the SunExpress mobile app on 27 February 2026 from Manchester to Antalya for... the flight scheduled at 13:35 on 2 July 2026. After entering my payment details and confirming the payment, the app showed a message instructing me to call customer services. Desp...
Refund Problem on SunExpress App — Payment Processed Without Ticket Number
I tried to purchase a SunExpress ticket for the Amsterdam–Kayseri route (departure on April 21, 2026, return on May 15, ...2026) via both the mobile app and the official website. I attempted the payment three times, and each time I encountered an error message. The 310€ fare was withdrawn from my bank ...
I Face SunExpress Refusing €189 Refund for Canceled Izmir–Munich Trip

On March 10, 2025, my Izmir–Munich flight (XQ976) and on March 17, 2025, my Munich–Izmir return flight (XQ977) with SunE...xpress were both canceled. It has now been seven months, yet I have not received a refund of €189 to my credit card, nor have I been offered an alternative flight. I have called S...
SunExpress Charged ₺3,275 for Failed Kayseri–Izmir Booking Without Issuing Ticket

On September 8, 2025, I attempted to purchase a ticket on SunExpress’s official website for the September 10, 2025 Kayse...ri–Izmir flight. During the payment process, I received a message stating that the transaction had “failed,” and I was not given any ticket or reservation number. However, when I i...
Sunexpress Changed My Ticket for the Wrong Person and Did Not Refund Me

On August 20th, I called Sunexpress customer service to change the flight date of our ticket, numbered APTW8W. This tick...et, for two people, was purchased through Yiğit Agency in Germany. During the ticket change, €77.30 was paid to Sunexpress customer service via mail order from my account with the ...
I Report Unrefunded Cancelled Flight And Unfair Penalty On Sunexpress Jordan Ticket

On 28 June 2025, despite the scheduled date of my Sunexpress flight to Jordan, the flight was suddenly cancelled, and my... refund has still not been processed. I purchased my round-trip ticket to Jordan in May for 4300₺. Due to increasing safety concerns in the region, I requested to change my destina...
SunExpress Stole My Money - Exchange Rate Loss on Refund

I am absolutely furious with SunExpress! I tried to buy a ticket directly from your official website, but a system error... occurred. The ticket wasn't issued, but the payment was still debited from my account! I immediately contacted customer service, and they assured me a refund would be processed. ...
I Booked a Car with SunExpress and Got Nothing But Stress

I’m writing to express my deep frustration with SunExpress regarding a terrible experience that left me without the serv...ice I paid for. I flew to Antalya on April 30, 2025, on flight XQ 7647. In preparation for my stay, I booked a rental car through SunExpress under reservation number 716845480 for ...
SunExpress Airlines Misled Me, I Was Left with Financial Loss

I had to cancel my flights (Adana–Izmir on 07.05.2025 and Izmir–Adana on 11.05.2025) due to my daughter's health issues.... On 02.04.2025, I contacted SunExpress customer service. I was informed that by upgrading my ticket package for an additional fee, I could cancel the flights and receive a full ref...
SunExpress Airlines Took My Money but Did Not Send My Flight Ticket

I bought a round trip flight ticket from Erzurum to Izmir on 07.04.2025 from a company called Sunexpress Airlines. The t...icket fee was deducted from my account immediately, but a few days passed and there was no ticket information or refund. I checked my email inbox and spam folder multiple times, th...
SunExpress Ticket Payment Deducted, but No Ticket Received

Today, I booked two tickets through the SunExpress website, and the payment was successfully deducted from my account. H...owever, I never received my tickets via email. Upon checking, I encountered an error message stating that there was a payment issue and that I should contact customer service. Whe...
SunExpress Canceled My Flight, No Refund After 5 Months via Gotogate

I purchased a SunExpress ticket through Gotogate, but my flight was canceled due to a lack of disability services. Since... the airline could not provide the necessary accommodations, I requested a refund, which SunExpress approved. However, five months have passed, and I still haven't received my mone...
SunExpress Charged Me for a Ticket Without Issuing One – No Refund or Support

On January 31, 2025, I attempted to purchase a ticket through the SunExpress mobile app. After entering all the required... information and proceeding with payment, I received an error message. However, when I checked my bank transactions, I saw that the ticket price had been deducted from my card. Wh...
SunExpress Charged Me for Tickets but Didn’t Issue Them or Refund My Money

On December 14, 2024, I tried to purchase four plane tickets on the SunExpress website. After entering my payment detail...s, the system charged my card, but the confirmation screen froze and then disappeared. I never received any ticket confirmation or booking details. I immediately contacted custome...
SunExpress Charged Me Without Issuing a Ticket for İzmir-Amsterdam Flight

Today, I purchased a ticket from SunExpress for the İzmir-Amsterdam flight on December 18, 2024, at 10:10 AM. The paymen...t was successfully deducted from my account, but I did not receive a confirmation email or reservation number. When I called customer service, I was told that the booking did not s...
SunExpress Airlines Took My Payment but Failed to Issue My Ticket After an Error

I am writing to bring to your attention a serious issue regarding a transaction I made on December 4, 2024. After comple...ting the payment step for my SunExpress Airlines ticket purchase, I received an error notification on the screen stating, "There was an error in the payment record". Despite this, ...
SunExpress Airlines Denied My Refund After Giving Me a Standard Seat Instead of XXL

I reserved a XXL seat with SunExpress, anticipating additional comfort for my flight, but when I checked in, I was assig...ned a standard seat instead. Although they expressed regret initially and promised that I could request a refund later, things took a turn for the worse very quickly. After I submi...
SunExpress Ticket Not Issued After Payment for Ercan-İzmir Flight

On December 4, 2024, I attempted to purchase a ticket for SunExpress flight Ercan to Izmir, scheduled for December 9, 20...24, at 11:15 PM. The payment was successfully deducted from my account, but I never received the ticket. This is unacceptable, especially as the flight date is approaching, and I a...
SunExpress Payment Deducted, Tickets Not Received, and Refund Delayed

I purchased tickets from SunExpress, and the payment was successfully deducted from my account. However, I did not recei...ve any ticket information. After contacting customer service, I was informed that the refund would be processed within three business days. It has now been six days, including the ...
SunExpress Airlines Charged My Card but Did Not Issue Tickets for My Flights

I planned a holiday and tried to buy tickets for four people from Sunexpress for an Izmir-Bremen departure and Berlin-İz...mir return. I intended to book my hotel reservations after purchasing the tickets. However, Sunexpress charged ₺40342.86 to my credit card without issuing the tickets. When I conta...
SunExpress Canceled My Berlin-Istanbul Flight and Deducted ₺4,000 from Refund

I purchased a round-trip ticket from Berlin to Istanbul for December 22, 2024, with a return on January 5, 2025. SunExpr...ess canceled the flight, citing operational reasons, which were entirely beyond my control. Despite this, they informed me that they would deduct over ₺4,000 from my refund. Additi...
SunExpress Double-Charged My Card for Reservation and Delayed Refund
On October 25, I made a reservation with SunExpress Airlines and paid via my bank card. Shockingly, on October 26, I not...iced that I was charged twice for the same ticket. Despite waiting the suggested 7 business days, I still have not received my refund. I contacted customer service multiple times, ...
SunExpress Charged Me 3 Times for a Ticket – No Confirmation and No Refund Yet

As usual, I tried to book a flight from Izmir to Amsterdam for November 21 with SunExpress yesterday. Even though I paid... using the iDEAL method, I didn’t receive a ticket, but the payment was deducted from my account. I tried again, and the same issue happened—yet another payment was taken! Today, I...
Payment Error on SunExpress Website – No Ticket Issued After Payment

I purchased a ticket on the SunExpress website for a flight from Amsterdam to Konya, paying through the iDEAL method. Ho...wever, the payment resulted in an error, my money was withdrawn from my bank, but no ticket was issued. I demand an immediate refund of my payment. It’s alarming to see that many ...
SunExpress Double Payment Issue Left €1200 Pending
I attempted to buy a ticket through SunExpress twice, only to have both attempts fail. After the first error, I contacte...d customer support, who suggested it was likely due to my internet connection and assured me the amount would be refunded. I even asked if re-trying would be an issue, and they con...
