SunExpress sold flights months ago that are now no longer available. What is the fastest way to get my refund?

On March 10, 2025, my Izmir–Munich flight (XQ976) and on March 17, 2025, my Munich–Izmir return flight (XQ977) with SunExpress were both canceled. It has now been seven months, yet I have not received a refund of €189 to my credit card, nor have I been offered an alternative flight. I have called S...

On September 8, 2025, I attempted to purchase a ticket on SunExpress’s official website for the September 10, 2025 Kayseri–Izmir flight. During the payment process, I received a message stating that the transaction had “failed,” and I was not given any ticket or reservation number. However, when I i...

On August 20th, I called Sunexpress customer service to change the flight date of our ticket, numbered APTW8W. This ticket, for two people, was purchased through Yiğit Agency in Germany. During the ticket change, €77.30 was paid to Sunexpress customer service via mail order from my account with the ...

On 28 June 2025, despite the scheduled date of my Sunexpress flight to Jordan, the flight was suddenly cancelled, and my refund has still not been processed. I purchased my round-trip ticket to Jordan in May for 4300₺. Due to increasing safety concerns in the region, I requested to change my destina...

I am absolutely furious with SunExpress! I tried to buy a ticket directly from your official website, but a system error occurred. The ticket wasn't issued, but the payment was still debited from my account! I immediately contacted customer service, and they assured me a refund would be processed. ...

I had to cancel my flights (Adana–Izmir on 07.05.2025 and Izmir–Adana on 11.05.2025) due to my daughter's health issues. On 02.04.2025, I contacted SunExpress customer service. I was informed that by upgrading my ticket package for an additional fee, I could cancel the flights and receive a full ref...

I bought a round trip flight ticket from Erzurum to Izmir on 07.04.2025 from a company called Sunexpress Airlines. The ticket fee was deducted from my account immediately, but a few days passed and there was no ticket information or refund. I checked my email inbox and spam folder multiple times, th...

Today, I booked two tickets through the SunExpress website, and the payment was successfully deducted from my account. However, I never received my tickets via email. Upon checking, I encountered an error message stating that there was a payment issue and that I should contact customer service. Whe...

I purchased a SunExpress ticket through Gotogate, but my flight was canceled due to a lack of disability services. Since the airline could not provide the necessary accommodations, I requested a refund, which SunExpress approved. However, five months have passed, and I still haven't received my mone...

On January 31, 2025, I attempted to purchase a ticket through the SunExpress mobile app. After entering all the required information and proceeding with payment, I received an error message. However, when I checked my bank transactions, I saw that the ticket price had been deducted from my card. Wh...

I just purchased tickets for my family and me on the SunExpress website for a flight from Antalya to Paris. The payment of ₺20,145.9 was successfully deducted from my debit card, but my tickets do not appear in the system. When I contacted SunExpress customer service, they told me that there is an ...

On December 14, 2024, I tried to purchase four plane tickets on the SunExpress website. After entering my payment details, the system charged my card, but the confirmation screen froze and then disappeared. I never received any ticket confirmation or booking details. I immediately contacted custome...

I am writing to bring to your attention a serious issue regarding a transaction I made on December 4, 2024. After completing the payment step for my SunExpress Airlines ticket purchase, I received an error notification on the screen stating, "There was an error in the payment record". Despite this, ...

I reserved a XXL seat with SunExpress, anticipating additional comfort for my flight, but when I checked in, I was assigned a standard seat instead. Although they expressed regret initially and promised that I could request a refund later, things took a turn for the worse very quickly. After I submi...

I purchased tickets from SunExpress, and the payment was successfully deducted from my account. However, I did not receive any ticket information. After contacting customer service, I was informed that the refund would be processed within three business days. It has now been six days, including the ...

I planned a holiday and tried to buy tickets for four people from Sunexpress for an Izmir-Bremen departure and Berlin-İzmir return. I intended to book my hotel reservations after purchasing the tickets. However, Sunexpress charged ₺40342.86 to my credit card without issuing the tickets. When I conta...

On October 25, I made a reservation with SunExpress Airlines and paid via my bank card. Shockingly, on October 26, I noticed that I was charged twice for the same ticket. Despite waiting the suggested 7 business days, I still have not received my refund. I contacted customer service multiple times, ...

As usual, I tried to book a flight from Izmir to Amsterdam for November 21 with SunExpress yesterday. Even though I paid using the iDEAL method, I didn’t receive a ticket, but the payment was deducted from my account. I tried again, and the same issue happened—yet another payment was taken! Today, I...

I purchased a ticket on the SunExpress website for a flight from Amsterdam to Konya, paying through the iDEAL method. However, the payment resulted in an error, my money was withdrawn from my bank, but no ticket was issued. I demand an immediate refund of my payment. It’s alarming to see that many ...

I attempted to buy a ticket through SunExpress twice, only to have both attempts fail. After the first error, I contacted customer support, who suggested it was likely due to my internet connection and assured me the amount would be refunded. I even asked if re-trying would be an issue, and they con...

I purchased a ticket through the SunExpress app, but it wasn’t confirmed, even though the payment was taken from my account. When the refund was processed, the amount was incomplete. I submitted a support request (ticket number Sun-09140828) on August 17, 2024, but I have yet to receive a response. ...