I purchased tickets from SunExpress, and the payment was successfully deducted from my account. However, I did not receive any ticket information. After contacting customer service, I was informed that the refund would be processed within three business days. It has now been six days, including the weekend, and I have yet to receive the refund.
This situation is extremely frustrating and unprofessional. My money has been withheld without delivering the service I paid for. I demand that this issue be resolved immediately and the refund be processed without any further delay. SunExpress must address this matter promptly to avoid further dissatisfaction.
I recently purchased a ticket from the Sunexpress website, and while the payment was successfully deducted from my account, I never received a confirmation email or a reservation number. Instead, I received a message stating that there was an issue with the payment record. When I contacted customer...
I have experienced a recurring issue with SunExpress Airlines several times now, making me doubt their claim of a "system error." I select my flight, pay for the ticket, and the amount is deducted from my card, but I never receive a confirmation email or reservation number. When I call customer ser...
On December 14, 2024, I tried to purchase four plane tickets on the SunExpress website. After entering my payment details, the system charged my card, but the confirmation screen froze and then disappeared. I never received any ticket confirmation or booking details. I immediately contacted custome...
Today, I booked two tickets through the SunExpress website, and the payment was successfully deducted from my account. However, I never received my tickets via email. Upon checking, I encountered an error message stating that there was a payment issue and that I should contact customer service. Whe...
I just purchased tickets for my family and me on the SunExpress website for a flight from Antalya to Paris. The payment of ₺20,145.9 was successfully deducted from my debit card, but my tickets do not appear in the system. When I contacted SunExpress customer service, they told me that there is an ...
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