Today, I booked two tickets through the SunExpress website, and the payment was successfully deducted from my account. However, I never received my tickets via email.
Upon checking, I encountered an error message stating that there was a payment issue and that I should contact customer service. When I called, I was informed that if I didn’t receive my tickets within a few hours, my payment would be refunded, but no specific timeframe was given.
I need an urgent resolution. Where can I send my payment confirmation? I request that SunExpress issue my tickets immediately for the selected travel dates and send them to my email. If not, I expect a full refund without delay.
I recently purchased a ticket from the Sunexpress website, and while the payment was successfully deducted from my account, I never received a confirmation email or a reservation number. Instead, I received a message stating that there was an issue with the payment record. When I contacted customer...
I purchased tickets through the SunExpress website for myself, my spouse, and our three children. After being redirected for payment, the transaction was completed, and the amount was deducted from my credit card. However, I received an error notification from the system regarding the payment proces...
On December 14, 2024, I tried to purchase four plane tickets on the SunExpress website. After entering my payment details, the system charged my card, but the confirmation screen froze and then disappeared. I never received any ticket confirmation or booking details. I immediately contacted custome...
On November 29, I purchased international flight tickets for three people via the SunExpress website. The payment was deducted, but the site encountered an error and did not issue the tickets. I contacted customer service, who acknowledged the issue and initiated a refund process. To ensure I had ti...
I purchased tickets from SunExpress, and the payment was successfully deducted from my account. However, I did not receive any ticket information. After contacting customer service, I was informed that the refund would be processed within three business days. It has now been six days, including the ...
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