On October 25, I made a reservation with SunExpress Airlines and paid via my bank card. Shockingly, on October 26, I noticed that I was charged twice for the same ticket. Despite waiting the suggested 7 business days, I still have not received my refund. I contacted customer service multiple times, and initially, I was told there was no need for further action on my part. However, after calling again, they directed me to complete an online application for a refund.
Frustratingly, even after entering all my information correctly, the “Submit” button on the application page does not work. I have tried multiple times, but nothing helps. This delay is unacceptable, and I urgently request SunExpress to resolve this and refund my payment promptly.
On November 29, I purchased international flight tickets for three people via the SunExpress website. The payment was deducted, but the site encountered an error and did not issue the tickets. I contacted customer service, who acknowledged the issue and initiated a refund process. To ensure I had ti...
I recently purchased a ticket from the Sunexpress website, and while the payment was successfully deducted from my account, I never received a confirmation email or a reservation number. Instead, I received a message stating that there was an issue with the payment record. When I contacted customer...
I have experienced a recurring issue with SunExpress Airlines several times now, making me doubt their claim of a "system error." I select my flight, pay for the ticket, and the amount is deducted from my card, but I never receive a confirmation email or reservation number. When I call customer ser...
On January 31, 2025, I attempted to purchase a ticket through the SunExpress mobile app. After entering all the required information and proceeding with payment, I received an error message. However, when I checked my bank transactions, I saw that the ticket price had been deducted from my card. Wh...
On December 14, 2024, I tried to purchase four plane tickets on the SunExpress website. After entering my payment details, the system charged my card, but the confirmation screen froze and then disappeared. I never received any ticket confirmation or booking details. I immediately contacted custome...
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