I purchased a ticket through the SunExpress app, but it wasn’t confirmed, even though the payment was taken from my account. When the refund was processed, the amount was incomplete. I submitted a support request (ticket number Sun-09140828) on August 17, 2024, but I have yet to receive a response.
I’ve provided my contact information, including my email, yet no one has reached out. SunExpress, please address this issue urgently and ensure the full refund is processed promptly.
On December 14, 2024, I tried to purchase four plane tickets on the SunExpress website. After entering my payment details, the system charged my card, but the confirmation screen froze and then disappeared. I never received any ticket confirmation or booking details. I immediately contacted custome...
I canceled my Sunexpress ticket on 09.09.2024, and 23 days later, I still haven't received my refund. My case number is Güneş-09197116. Despite following up, I am yet to see any action taken. Please process my refund as soon as possible. It’s frustrating that I’ve had to wait this long without any r...
On August 23, 2024, I attempted to purchase a ticket on the SunExpress website for the Çukurova-Düsseldorf flight on September 20, 2024, at 03:45. However, the ticket was not issued, but the payment was still deducted from my account. I contacted customer service, as suggested by the screenshot I’ve...
I purchased a flight ticket from SunExpress on their official website on 15/09/2024, and ₺9132.22 was taken from my account. I still haven't gotten any confirmation or details about my ticket. When I reached out to customer service, the rep didn't provide a solution. Instead, they said there was no ...
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