I reserved a XXL seat with SunExpress, anticipating additional comfort for my flight, but when I checked in, I was assigned a standard seat instead. Although they expressed regret initially and promised that I could request a refund later, things took a turn for the worse very quickly. After I submitted the refund request, their system unexpectedly changed my booking to reflect a standard seat instead of the XXL seat I had originally paid for. I just got an email saying that my refund request has been denied. It's disappointing to witness a company of this magnitude struggle with a simple problem. I relied on SunExpress to deliver the service I had paid for, but this experience has made me doubt their honesty.
I booked a ticket with SunExpress a week in advance and paid extra to select a specific seat. However, at boarding, I was shocked to learn that my seat had been changed without my consent, even after receiving my boarding pass. The staff at the gate casually wrote a new seat number with a pen and to...
We reported an issue to SunExpress customer service after our Paris-Izmir flight, but it’s been a long time with no response. Plus, the phone lines are always busy. The issue: I tried to select a more comfortable seat, but the system assigned me a standard seat without warning. When I tried to fix ...
I have experienced a recurring issue with SunExpress Airlines several times now, making me doubt their claim of a "system error." I select my flight, pay for the ticket, and the amount is deducted from my card, but I never receive a confirmation email or reservation number. When I call customer ser...
I purchased a ticket for a SunExpress flight and paid an additional fee to select a front-row seat, which was essential for my comfort due to health reasons. However, upon boarding, I was shocked to find that my seat had been reassigned to another passenger. This situation forced me to travel in a ...
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