I am absolutely furious with SunExpress! I tried to buy a ticket directly from your official website, but a system error occurred. The ticket wasn't issued, but the payment was still debited from my account! I immediately contacted customer service, and they assured me a refund would be processed.
A few days later, the refund did arrive, but due to the exchange rate difference, I received a lower amount than what I originally paid. This entire situation is 100% the fault of SunExpress's flawed system, yet I'm the one who suffered the financial loss. When I contacted customer service about the missing amount, they flat-out told me it wouldn't be refunded.
This is unacceptable! I lost both time and money due to a technical problem that was not my fault. SunExpress, you need to compensate me for this loss and refund the missing amount immediately! Stop profiting from your own system failures and return what's rightfully mine.
I purchased a ticket from SunExpress Airlines using my credit card, and the payment was successfully processed. However, instead of receiving my ticket, I was met with a system error message. Despite my payment going through, no ticket was issued. When I contacted customer service, they told me the...
I have experienced a recurring issue with SunExpress Airlines several times now, making me doubt their claim of a "system error." I select my flight, pay for the ticket, and the amount is deducted from my card, but I never receive a confirmation email or reservation number. When I call customer ser...
I am extremely frustrated with SunExpress for their unfair treatment. Even though I had more than 45 minutes before departure, the staff delayed the process by focusing on baggage instead of issuing my boarding pass. As a result, they later claimed there wasn’t enough time for check-in and denied me...
I am absolutely furious with SunExpress Airlines! For months, I haven't been able to buy tickets through your website. Is no one overseeing your digital transformation efforts? You've managed to leave a massive company like yours lagging even behind Germany in terms of digitalization. Because I can'...
On January 31, 2025, I attempted to purchase a ticket through the SunExpress mobile app. After entering all the required information and proceeding with payment, I received an error message. However, when I checked my bank transactions, I saw that the ticket price had been deducted from my card. Wh...
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