I purchased a ticket on the SunExpress website for a flight from Amsterdam to Konya, paying through the iDEAL method. However, the payment resulted in an error, my money was withdrawn from my bank, but no ticket was issued. I demand an immediate refund of my payment.
It’s alarming to see that many others have experienced the same issue. How can such a significant airline allow this kind of problem to persist? SunExpress needs to address this urgently to prevent further customer dissatisfaction and financial inconvenience. Please resolve this and ensure my refund is processed promptly.
As usual, I tried to book a flight from Izmir to Amsterdam for November 21 with SunExpress yesterday. Even though I paid using the iDEAL method, I didn’t receive a ticket, but the payment was deducted from my account. I tried again, and the same issue happened—yet another payment was taken! Today, I...
On November 29, I purchased international flight tickets for three people via the SunExpress website. The payment was deducted, but the site encountered an error and did not issue the tickets. I contacted customer service, who acknowledged the issue and initiated a refund process. To ensure I had ti...
I just purchased tickets for my family and me on the SunExpress website for a flight from Antalya to Paris. The payment of ₺20,145.9 was successfully deducted from my debit card, but my tickets do not appear in the system. When I contacted SunExpress customer service, they told me that there is an ...
I purchased a ticket from SunExpress Airlines using my credit card, and the payment was successfully processed. However, instead of receiving my ticket, I was met with a system error message. Despite my payment going through, no ticket was issued. When I contacted customer service, they told me the...
I have experienced a recurring issue with SunExpress Airlines several times now, making me doubt their claim of a "system error." I select my flight, pay for the ticket, and the amount is deducted from my card, but I never receive a confirmation email or reservation number. When I call customer ser...
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