On December 4, 2024, I attempted to purchase a ticket for SunExpress flight Ercan to Izmir, scheduled for December 9, 2024, at 11:15 PM. The payment was successfully deducted from my account, but I never received the ticket. This is unacceptable, especially as the flight date is approaching, and I am left without a confirmed booking.
I urgently need this issue resolved. Either the ticket should be issued immediately, or a full refund must be processed without further delay. I expect SunExpress to take prompt action and provide clarity on why this occurred. Please address this matter at the earliest to avoid further inconvenience.
Today, I purchased a ticket from SunExpress for the İzmir-Amsterdam flight on December 18, 2024, at 10:10 AM. The payment was successfully deducted fr...
On August 23, 2024, I attempted to purchase a ticket on the SunExpress website for the Çukurova-Düsseldorf flight on September 20, 2024, at 03:45. However, the ticket was not issued, but the payment was still deducted from my account. I contacted customer service, as suggested by the screenshot I’ve...
On December 14, 2024, I tried to purchase four plane tickets on the SunExpress website. After entering my payment details, the system charged my card, but the confirmation screen froze and then disappeared. I never received any ticket confirmation or booking details. I immediately contacted custome...
I am writing to bring to your attention a serious issue regarding a transaction I made on December 4, 2024. After completing the payment step for my SunExpress Airlines ticket purchase, I received an error notification on the screen stating, "There was an error in the payment record". Despite this, ...
On November 16, 2024, at Izmir Adnan Menderes Airport, I was denied boarding for my 5:50 AM SunExpress flight from Izmir to Şanlıurfa. Along with more than 10 other passengers, I was told that check-in had closed 40 minutes before departure, and our tickets were canceled. SunExpress could have prov...
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