I’m writing to express my deep frustration with SunExpress regarding a terrible experience that left me without the service I paid for. I flew to Antalya on April 30, 2025, on flight XQ 7647. In preparation for my stay, I booked a rental car through SunExpress under reservation number 716845480 for June 5–9. But when I went to pick up the car, I was told I couldn’t receive it due to my credit score.
Here’s the issue: there was no car, no support staff, and absolutely no assistance when things went wrong. I contacted customer service, hoping for a solution, but received no help whatsoever. Worst of all, the payment I made for a car I never received has still not been refunded.
SunExpress advertised and took payment for a service they failed to deliver. That’s unacceptable. I demand a full refund immediately. If my complaint continues to be ignored, I will be forced to pursue legal action. Companies cannot continue to treat paying customers this way without consequences.
On July 3, 2025, I flew from Frankfurt to Antalya on SunExpress flight XQ143. Upon arrival in Antalya, I discovered that my luggage never arrived. I immediately filed a missing baggage report and received a reference number: AYTXQ86200. Despite reaching out multiple times and following all the nece...
On September 8, 2025, I attempted to purchase a ticket on SunExpress’s official website for the September 10, 2025 Kayseri–Izmir flight. During the payment process, I received a message stating that the transaction had “failed,” and I was not given any ticket or reservation number. However, when I i...
On June 30th, I had a Sunexpress flight XQ7033 from Kayseri to Antalya scheduled for 09:55. However, the plane took off at 23:45, a delay of 13 hours and 45 minutes. We landed in Antalya around 01:10 on July 1st. As a result, my hotel reservation for June 30th was wasted. The hotel is now saying the...
On August 25, 2025, I purchased an economy class ticket for SunExpress flight XQ7711 from Adana Mersin Çukurova Airport to Antalya Airport (PNR: RY39P9). I paid a total of ₺2,936 for this reservation. My scheduled departure time was 18:55. Several hours before the flight, I repeatedly tried to comp...
On August 30, 2025, at 09:05, after my SunExpress flight from Adana to Antalya, I was unable to retrieve my baggage. I reported the issue to the lost and found office at Antalya Airport and a report was created with reference number AYTXQ90488. I was told that my suitcase was left in Adana, but no c...
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