On September 8, 2025, I attempted to purchase a ticket on SunExpress’s official website for the September 10, 2025 Kayseri–Izmir flight. During the payment process, I received a message stating that the transaction had “failed,” and I was not given any ticket or reservation number. However, when I immediately checked my credit card, I saw that ₺3,275 had been charged. Since I still needed the ticket, I booked the same flight again at a higher price, and this second amount was also deducted from my card. Because no ticket or reservation number was generated for the failed transaction, I was unable to resolve the issue through customer service. At this point, I have no valid ticket from the first payment, yet the money was withdrawn from my account. I request that SunExpress refund the ₺3,275 charged for the failed booking immediately and ensure that customers are not left in such situations without proper support.
On August 21, 2025, I purchased a ticket for SunExpress flight YS293V from Mersin to Izmir, scheduled to depart at 22:40. I booked the ticket through Enuygun.com and paid by credit card. Approximately three hours before departure, I attempted to complete my online check-in via both the SunExpress m...
Today, I purchased a ticket from SunExpress for the İzmir-Amsterdam flight on December 18, 2024, at 10:10 AM. The payment was successfully deducted fr...
On August 25, 2025, I purchased an economy class ticket for SunExpress flight XQ7711 from Adana Mersin Çukurova Airport to Antalya Airport (PNR: RY39P9). I paid a total of ₺2,936 for this reservation. My scheduled departure time was 18:55. Several hours before the flight, I repeatedly tried to comp...
On November 29, I purchased international flight tickets for three people via the SunExpress website. The payment was deducted, but the site encountered an error and did not issue the tickets. I contacted customer service, who acknowledged the issue and initiated a refund process. To ensure I had ti...
On the evening of September 11, I tried to purchase a ticket with SunExpress for the September 13, 22:00 Izmir–Antalya flight. During the booking process, the system failed three times, and my ticket was not issued. On my fourth attempt, the purchase finally went through, and I received my reservati...
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