As usual, I tried to book a flight from Izmir to Amsterdam for November 21 with SunExpress yesterday. Even though I paid using the iDEAL method, I didn’t receive a ticket, but the payment was deducted from my account. I tried again, and the same issue happened—yet another payment was taken! Today, I attempted a third time, and it happened again! SunExpress has now taken a total of 3x€180 (€540) from me without issuing a ticket.
I was told that refunds take 3-5 days, but in the meantime, I can’t book a ticket with another airline because SunExpress is holding my money. If your system doesn’t support the iDEAL payment method, then you should disable it! This is unacceptable, and I demand an immediate resolution and refund for the total amount charged.
I purchased a ticket on the SunExpress website for a flight from Amsterdam to Konya, paying through the iDEAL method. However, the payment resulted in an error, my money was withdrawn from my bank, but no ticket was issued. I demand an immediate refund of my payment. It’s alarming to see that many ...
I attempted to buy a ticket through SunExpress twice, only to have both attempts fail. After the first error, I contacted customer support, who suggested it was likely due to my internet connection and assured me the amount would be refunded. I even asked if re-trying would be an issue, and they con...
On September 8, 2025, I attempted to purchase a ticket on SunExpress’s official website for the September 10, 2025 Kayseri–Izmir flight. During the payment process, I received a message stating that the transaction had “failed,” and I was not given any ticket or reservation number. However, when I i...
Today, I purchased a ticket from SunExpress for the İzmir-Amsterdam flight on December 18, 2024, at 10:10 AM. The payment was successfully deducted fr...
I planned a holiday and tried to buy tickets for four people from Sunexpress for an Izmir-Bremen departure and Berlin-İzmir return. I intended to book my hotel reservations after purchasing the tickets. However, Sunexpress charged ₺40342.86 to my credit card without issuing the tickets. When I conta...
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