I purchased a round-trip ticket from Berlin to Istanbul for December 22, 2024, with a return on January 5, 2025. SunExpress canceled the flight, citing operational reasons, which were entirely beyond my control. Despite this, they informed me that they would deduct over ₺4,000 from my refund. Additionally, they refused to convert the ticket into an open ticket for future use.
This level of indifference from the airline is unacceptable. Customers should not bear the financial burden of cancellations caused by the airline. The representatives I spoke with were unhelpful and lacked authority to resolve the issue. I expect SunExpress to fully refund my ticket without any deductions and provide a fair resolution promptly.
I purchased round-trip tickets from Bremen, Germany, with a departure on 27/07/2024 and a return on 08/08/2024. Despite booking 30 days in advance, I paid ₺52,000 for the tickets. Due to operational issues, SunExpress Airlines sent a message notifying us of a change in our return flight time. When I...
I purchased a ticket from SunExpress on October 28, 2024, for a December 22, 2024, flight from Diyarbakır to Düsseldorf and a return flight on December 29, 2024. When I checked the price again on November 17, 2024, I saw that the fare had dropped by ₺2000. I contacted SunExpress to request a free c...
Today, I purchased a ticket from SunExpress for the İzmir-Amsterdam flight on December 18, 2024, at 10:10 AM. The payment was successfully deducted fr...
I purchased a SunExpress ticket for August 9, 2024, with a 09:05 flight from Çukurova to Antalya, and then connecting from Antalya to Zurich. Upon contacting customer service, I was incorrectly informed that my flight was canceled, and I was advised to request a refund. I proceeded with the refund, ...
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