I tried to purchase a SunExpress ticket for the Amsterdam–Kayseri route (departure on April 21, 2026, return on May 15, 2026) via both the mobile app and the official website. I attempted the payment three times, and each time I encountered an error message. The 310€ fare was withdrawn from my bank card, but no ticket number was generated. While the first two transactions were refunded, the third payment has still not been returned to my account.
I contacted customer service five times, but all I was told was: “You need to wait, we can’t predict how many times it will fail.” No real solution was offered. My reservation number is Z6AQVB.
I expect SunExpress to issue my ticket for the amount I paid or refund the remaining 310€ immediately. Additionally, I believe I deserve an apology for the inconvenience and the poor customer service experience. I request that my issue be resolved as soon as possible.
On September 8, 2025, I attempted to purchase a ticket on SunExpress’s official website for the September 10, 2025 Kayseri–Izmir flight. During the payment process, I received a message stating that the transaction had “failed,” and I was not given any ticket or reservation number. However, when I i...
I purchased tickets for three people on the İzmir-Kayseri route through the SunExpress website. The payment was deducted from my bank card, but the page got stuck on "Please wait while we process your payment." When I spoke with SunExpress customer service about this issue, they told me that the tic...
Today, I purchased a ticket from SunExpress for the İzmir-Amsterdam flight on December 18, 2024, at 10:10 AM. The payment was successfully deducted fr...
On January 31, 2025, I attempted to purchase a ticket through the SunExpress mobile app. After entering all the required information and proceeding with payment, I received an error message. However, when I checked my bank transactions, I saw that the ticket price had been deducted from my card. Wh...
On November 29, I purchased international flight tickets for three people via the SunExpress website. The payment was deducted, but the site encountered an error and did not issue the tickets. I contacted customer service, who acknowledged the issue and initiated a refund process. To ensure I had ti...
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