The "Sunexpress 'element not found" message that popped up when you checked in most likely denotes a website bug for Sunexpress. An issue with the website's coding, such as a missing button, text, or image on the check-in page, is typically the cause of this error. Another reason could be a brief outage that affected Sunexpress's online systems.
You can try visiting the check-in page again after a few minutes to see if this fixes the issue; generally, these bugs go away on their own. As an alternative, see if Sunexpress has a mobile app for check-in, or search their website or social media pages for details on additional check-in choices, such as airport kiosks. For assistance, get in touch with Sunexpress customer service if the issue continues. They can offer different ways to check in or assist with problem-solving.
Related Complaints
SunExpress Check-In Doesn't Work Because of “Element not Found” Error

I can’t check in with SunExpress Airlines. I tried on my phone and it says “Element not Found.” When I try on my computer, it just keeps loading forever. Nothing is working. It seems like many people have experienced the same issue and it is not a new problem, yet it has never been fixed. What am I ...
I Face Online Check-In Error with SunExpress Flight LWB9A6 Izmir to Antalya

On August 19, 2025, at 09:58, I tried multiple times to complete my online check-in for SunExpress flight LWB9A6 from Izmir to Antalya. I used both the SunExpress mobile app and the official website, but each attempt failed. Despite filling in all the required fields, the system repeatedly displayed...
I Can’t Complete My SunExpress Airlines Check-In Due to Constant “Element Not Found” Error

I’ve been trying to complete my check-in with SunExpress Airlines ever since the check-in window opened, but both the website and the mobile app keep returning errors. I’ve entered all required information accurately and multiple times, yet I continue to receive the same technical error: “Element no...
I Paid Extra at Airport Due to SunExpress Baggage System Failure on XQ933 Flight

On July 7, 2025, I was scheduled to fly with SunExpress on flight XQ933 from Brussels to Izmir. While trying to check in online, I attempted to add baggage through their official website, but the baggage selection page was not functioning at all. Despite repeated attempts, I could not complete the p...
I Get “Element Not Found” Error While Trying to Check in for My SunExpress Flight

I’m flying with SunExpress, and my flight is less than 24 hours away. I’ve been trying to check in online, both through their official website and mobile app. However, every time I enter my correct passenger details, I receive an “Element Not Found” error. This issue has been persistent, and no matt...
I Keep Getting System Errors and “Element Not Found” During SunExpress Check-In

I am very frustrated with SunExpress’s online check-in system. My flight is tomorrow, and since check-in opened 36 hours before departure, I have been trying multiple times to complete the process using both the website and the mobile app. Despite entering every single detail correctly—name, PNR, de...
I Paid for SunExpress Check-In After Their Site Closed Early Without Warning

SunExpress has truly disappointed me with both their check-in process and the overall service quality. I can confidently say this is one of the worst airline experiences I’ve ever had. They seem to go out of their way to make things more difficult for passengers. First, they charge an additional ₺5 ...
I Can’t Check In for My SunExpress Flight—App and Website Keep Failing

I’m beyond frustrated with SunExpress right now. My flight is less than 36 hours away, and despite countless attempts, I’ve been completely unable to check in—both through the official website and the mobile app. I’ve entered every single detail correctly, multiple times, on different devices, at di...
I Keep Getting Errors While Checking In on SunExpress
As soon as online check-in opened—36 hours before my flight—I attempted to check in multiple times through both the SunExpress website and mobile app. Despite entering all required information correctly, the system kept throwing an error message: “Element not found.” Because of this repeated technic...
SunExpress Charged Me at Check-In, Even for My 1-Year-Old Baby Without a Seat

On April 20, 2025, I flew with SunExpress Airlines on the direct XQ827 Sarajevo–Izmir flight at 12:00 PM. When I arrived at the airport to check in, I was shocked to be told I had to pay €5 per person just for completing the check-in process at the desk. I was informed that if I had checked in onlin...
I Can’t Complete SunExpress Check-In Due to "PSS Operation Exception" Error

I'm experiencing a technical issue with SunExpress Airlines’ online check-in system. I’ve entered all my information correctly, double-checked each field, and followed every step of the process. However, right at the final step, I keep receiving a “PSS Operation Exception” error that prevents me fro...
I Can’t Complete Check-In for My SunExpress Flight Due to Repeated System Error

I purchased a flight ticket from SunExpress Airlines for April 20, 2025, and have been trying to complete the check-in process multiple times. Unfortunately, every single attempt ends with the same frustrating message at the final step: "An unexpected error occurred. Please try again later." With v...
I Paid a Check-In Fee Despite Completing Online Check-In on My SunExpress Flight
On April 13, 2025, I flew with SunExpress Airlines from Bosnia-Herzegovina to Antalya. Before my flight, I successfully completed the online check-in process as required. However, when I arrived at the airport, I was still forced to pay a check-in fee, which made absolutely no sense. I showed the s...
I Can’t Check In for My SunExpress Flight Online-Session_Handle Error

I’ve been trying to check in for my SunExpress flight through both the app and website, but I keep getting error messages. No matter how many times I try, the system simply doesn’t work. I called the customer service center hoping to get help, but they were completely unhelpful and provided no solut...
SunExpress Website Won’t Let Me Submit a Request and Demands ID Upload

Lately, my experiences with SunExpress have been nothing but frustrating. Now, I can’t even submit a simple written request on their website! I fill in all the required fields, type out my issue, and then… the page just keeps loading endlessly. To make things even worse, SunExpress asks for an ID u...
Unable to Check-In Online for SunExpress İzmir-Berlin Flight

I booked a SunExpress flight from İzmir to Berlin, and with less than 24 hours before departure, I attempted to check in via both the website and the mobile app. However, despite entering all my details correctly, I kept receiving an "Element Not Found" error. This issue is frustrating and unaccept...
SunExpress Online Check-In Error Forced Me to Pay Extra at the Airport – Unfair Charge
I encountered an issue with SunExpress’s online check-in system, which wouldn’t allow me to complete the process due to a system error. As a result, I had to check in at the airport, where I was charged an additional fee. I explained the situation to the SunExpress staff at the counter, but they re...
SunExpress Online Check-In Error – “Element Not Found” Issue Needs Immediate Fix

I tried to complete my online check-in for a SunExpress international-to-domestic flight a day before departure, but I repeatedly received an “Element Not Found” error. Despite entering all my details correctly and attempting multiple times, I couldn’t resolve the issue. This is incredibly frustrat...
SunExpress Website Error Prevents Online Check-In, No Resolution Provided

For days, I’ve been trying to check in for my flight through the SunExpress website, but the system keeps showing an error and won’t allow me to log in. After reading reviews on this issue, I’ve noticed many similar complaints. This situation makes me wonder if it’s a deliberate tactic to charge pa...
Can't Check-In for SunExpress Flight Due to "Element Not Found" Error

Our flight with SunExpress is tomorrow, but we are unable to complete the check-in process. Despite attempting to check in multiple times through both the website and the app, the system consistently shows an "Element not found" error, even though all required information has been entered correctly....
SunExpress Check-In System Error Prevents Boarding Preparation

I attempted to check in for my SunExpress Airlines flight 36 hours before departure, right after check-in became available. Despite entering all required details correctly multiple times on both the website and the app, I encountered repeated errors. The system keeps showing an "Element not found" e...
SunExpress Charged for Airport Check-In Due to Online System Error

SunExpress did not allow me to complete online check-in due to an issue with their system, which they acknowledged as their own fault. As a result, I was forced to pay €5 per person for airport check-in. Customer service even admitted that this issue occurs frequently. Despite submitting all necess...
SunExpress Benefits Program Is Unusable Due to System Issues

SunExpress offers a loyalty program called Benefits, but the system is so poorly designed that it’s unusable. There isn’t a dedicated website for the program, and following the links on their main site only redirects you to the login page. After logging in, you’re sent back to the main homepage, wit...
SunExpress App Issues and Missing Flight Records—No Resolution for 3+ Years

SunExpress continues to cause frustration with unresolved issues in its mobile app. After their 2020 app update, the system failed to record my flights for 2-3 years. Previously, 10 flights earned a free one, but now they require customers to manually register flights—a process they didn’t notify us...
SunExpress Check-In System Failure and Unacceptable Airport Service

When trying to check in online for my Rome flight with SunExpress, I encountered an error that prevented me from entering my visa number—every attempt resulted in a “Not Found” error. After several failed tries, I contacted customer service, only to be told to clear my cookies as if it was a common ...










