I was checking in for my Sunexpress flight when all of a sudden it said Sunexpress 'element not found'. What is this?

I can’t check in with SunExpress Airlines. I tried on my phone and it says “Element not Found.” When I try on my computer, it just keeps loading forever. Nothing is working. It seems like many people have experienced the same issue and it is not a new problem, yet it has never been fixed. What am I ...

On August 19, 2025, at 09:58, I tried multiple times to complete my online check-in for SunExpress flight LWB9A6 from Izmir to Antalya. I used both the SunExpress mobile app and the official website, but each attempt failed. Despite filling in all the required fields, the system repeatedly displayed...

I’ve been trying to complete my check-in with SunExpress Airlines ever since the check-in window opened, but both the website and the mobile app keep returning errors. I’ve entered all required information accurately and multiple times, yet I continue to receive the same technical error: “Element no...

On July 7, 2025, I was scheduled to fly with SunExpress on flight XQ933 from Brussels to Izmir. While trying to check in online, I attempted to add baggage through their official website, but the baggage selection page was not functioning at all. Despite repeated attempts, I could not complete the p...

I’m flying with SunExpress, and my flight is less than 24 hours away. I’ve been trying to check in online, both through their official website and mobile app. However, every time I enter my correct passenger details, I receive an “Element Not Found” error. This issue has been persistent, and no matt...

I am very frustrated with SunExpress’s online check-in system. My flight is tomorrow, and since check-in opened 36 hours before departure, I have been trying multiple times to complete the process using both the website and the mobile app. Despite entering every single detail correctly—name, PNR, de...

SunExpress has truly disappointed me with both their check-in process and the overall service quality. I can confidently say this is one of the worst airline experiences I’ve ever had. They seem to go out of their way to make things more difficult for passengers. First, they charge an additional ₺5 ...

I’m beyond frustrated with SunExpress right now. My flight is less than 36 hours away, and despite countless attempts, I’ve been completely unable to check in—both through the official website and the mobile app. I’ve entered every single detail correctly, multiple times, on different devices, at di...

As soon as online check-in opened—36 hours before my flight—I attempted to check in multiple times through both the SunExpress website and mobile app. Despite entering all required information correctly, the system kept throwing an error message: “Element not found.” Because of this repeated technic...

On April 20, 2025, I flew with SunExpress Airlines on the direct XQ827 Sarajevo–Izmir flight at 12:00 PM. When I arrived at the airport to check in, I was shocked to be told I had to pay €5 per person just for completing the check-in process at the desk. I was informed that if I had checked in onlin...

I'm experiencing a technical issue with SunExpress Airlines’ online check-in system. I’ve entered all my information correctly, double-checked each field, and followed every step of the process. However, right at the final step, I keep receiving a “PSS Operation Exception” error that prevents me fro...

I purchased a flight ticket from SunExpress Airlines for April 20, 2025, and have been trying to complete the check-in process multiple times. Unfortunately, every single attempt ends with the same frustrating message at the final step: "An unexpected error occurred. Please try again later." With v...

On April 13, 2025, I flew with SunExpress Airlines from Bosnia-Herzegovina to Antalya. Before my flight, I successfully completed the online check-in process as required. However, when I arrived at the airport, I was still forced to pay a check-in fee, which made absolutely no sense. I showed the s...

I’ve been trying to check in for my SunExpress flight through both the app and website, but I keep getting error messages. No matter how many times I try, the system simply doesn’t work. I called the customer service center hoping to get help, but they were completely unhelpful and provided no solut...

Lately, my experiences with SunExpress have been nothing but frustrating. Now, I can’t even submit a simple written request on their website! I fill in all the required fields, type out my issue, and then… the page just keeps loading endlessly. To make things even worse, SunExpress asks for an ID u...

I booked a SunExpress flight from İzmir to Berlin, and with less than 24 hours before departure, I attempted to check in via both the website and the mobile app. However, despite entering all my details correctly, I kept receiving an "Element Not Found" error. This issue is frustrating and unaccept...

I encountered an issue with SunExpress’s online check-in system, which wouldn’t allow me to complete the process due to a system error. As a result, I had to check in at the airport, where I was charged an additional fee. I explained the situation to the SunExpress staff at the counter, but they re...

I tried to complete my online check-in for a SunExpress international-to-domestic flight a day before departure, but I repeatedly received an “Element Not Found” error. Despite entering all my details correctly and attempting multiple times, I couldn’t resolve the issue. This is incredibly frustrat...

For days, I’ve been trying to check in for my flight through the SunExpress website, but the system keeps showing an error and won’t allow me to log in. After reading reviews on this issue, I’ve noticed many similar complaints. This situation makes me wonder if it’s a deliberate tactic to charge pa...

Our flight with SunExpress is tomorrow, but we are unable to complete the check-in process. Despite attempting to check in multiple times through both the website and the app, the system consistently shows an "Element not found" error, even though all required information has been entered correctly....

I attempted to check in for my SunExpress Airlines flight 36 hours before departure, right after check-in became available. Despite entering all required details correctly multiple times on both the website and the app, I encountered repeated errors. The system keeps showing an "Element not found" e...

SunExpress did not allow me to complete online check-in due to an issue with their system, which they acknowledged as their own fault. As a result, I was forced to pay €5 per person for airport check-in. Customer service even admitted that this issue occurs frequently. Despite submitting all necess...

SunExpress offers a loyalty program called Benefits, but the system is so poorly designed that it’s unusable. There isn’t a dedicated website for the program, and following the links on their main site only redirects you to the login page. After logging in, you’re sent back to the main homepage, wit...

SunExpress continues to cause frustration with unresolved issues in its mobile app. After their 2020 app update, the system failed to record my flights for 2-3 years. Previously, 10 flights earned a free one, but now they require customers to manually register flights—a process they didn’t notify us...

When trying to check in online for my Rome flight with SunExpress, I encountered an error that prevented me from entering my visa number—every attempt resulted in a “Not Found” error. After several failed tries, I contacted customer service, only to be told to clear my cookies as if it was a common ...