On April 20, 2025, I flew with SunExpress Airlines on the direct XQ827 Sarajevo–Izmir flight at 12:00 PM. When I arrived at the airport to check in, I was shocked to be told I had to pay €5 per person just for completing the check-in process at the desk. I was informed that if I had checked in online, this charge wouldn’t apply.
When I offered to check in online right there, they told me it was no longer possible, even though I hadn’t boarded yet. Worse still, I was asked to pay the same fee for my 1-year-old baby—who didn’t even have a seat and would travel on my lap. That is completely unreasonable.
We didn’t have any euros with us, and they refused to accept Bosnian Marks, so we had no choice but to pay with my husband’s credit card. I have flown many times before and have never encountered such a policy. Charging passengers because they didn’t check in online is one thing—but charging a baby for simply being present without occupying a seat is beyond unfair. SunExpress, I demand that you reimburse the unjust charges and review this misleading and unfair check-in policy.
On April 13, 2025, I flew with SunExpress Airlines from Bosnia-Herzegovina to Antalya. Before my flight, I successfully completed the online check-in process as required. However, when I arrived at the airport, I was still forced to pay a check-in fee, which made absolutely no sense. I showed the s...
I recently flew with SunExpress and was shocked by their unreasonable check-in policy. Because we didn’t complete online check-in before arriving at the airport, we were charged an extra €5 per person at the counter. What’s even more frustrating is that even if we had checked in online, we would sti...
I flew from Krakow to Antalya on October 14, 2024, on flight XQ433. As a frequent flyer, I am familiar with airline rules, including SunExpress' policy on online check-ins, which charges a fee if not completed online. I successfully checked in online for my outbound flight on October 7 from Antalya ...
On July 7, 2025, I was scheduled to fly with SunExpress on flight XQ933 from Brussels to Izmir. While trying to check in online, I attempted to add baggage through their official website, but the baggage selection page was not functioning at all. Despite repeated attempts, I could not complete the p...
During my recent trip with SunExpress (November 1, 2024, Flight XQ868: İzmir to Rome and November 5, 2024, Flight XQ869: Rome to İzmir), I faced an unreasonable situation at check-in. The agent informed us that without completing online check-in, we would need to pay an additional €10 per person. W...
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