On April 13, 2025, I flew with SunExpress Airlines from Bosnia-Herzegovina to Antalya. Before my flight, I successfully completed the online check-in process as required. However, when I arrived at the airport, I was still forced to pay a check-in fee, which made absolutely no sense.
I showed the staff proof that my online check-in had been completed through the system, but they completely disregarded it. To make matters worse, they told me they don’t accept euros—which is shocking, given that the departure was from Bosnia—and they also refused to take the local currency I had on hand. If I didn’t have a credit card with me at that moment, I would not have been allowed to board despite having done everything correctly.
This situation was deeply frustrating and unacceptable. I followed all instructions, yet I was treated like I hadn’t. I demand a full refund of the wrongly charged check-in fee and expect an official apology from SunExpress. No passenger should have to go through such unnecessary stress after complying with the airline’s procedures.
On April 20, 2025, I flew with SunExpress Airlines on the direct XQ827 Sarajevo–Izmir flight at 12:00 PM. When I arrived at the airport to check in, I was shocked to be told I had to pay €5 per person just for completing the check-in process at the desk. I was informed that if I had checked in onlin...
I booked a connecting SunExpress flight from Samsun to Antalya and then Antalya to Berlin, but I was unable to complete the online check-in. It seems like SunExpress intentionally prevents passengers from completing the check-in online, claiming a “system error,” just to charge a €5 fee at the airpo...
On July 7, 2025, I was scheduled to fly with SunExpress on flight XQ933 from Brussels to Izmir. While trying to check in online, I attempted to add baggage through their official website, but the baggage selection page was not functioning at all. Despite repeated attempts, I could not complete the p...
I flew from Krakow to Antalya on October 14, 2024, on flight XQ433. As a frequent flyer, I am familiar with airline rules, including SunExpress' policy on online check-ins, which charges a fee if not completed online. I successfully checked in online for my outbound flight on October 7 from Antalya ...
I had a very frustrating experience with SunExpress on the Berlin–Izmir route. While trying to complete online check-in through their official website, I encountered a system error and couldn’t proceed. Since the online option failed, I had no choice but to check in at the airport—where I was charge...
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