SunExpress has truly disappointed me with both their check-in process and the overall service quality. I can confidently say this is one of the worst airline experiences I’ve ever had. They seem to go out of their way to make things more difficult for passengers. First, they charge an additional ₺5 per person at the airport for check-in—an unnecessary fee that feels like a sneaky tactic to make more money.
What’s worse is how they manage this system: their online check-in shuts down a full 1.5 hours before the flight, not giving passengers enough time to check in digitally. And if you miss that narrow window, you’re forced to pay extra at the counter. This is incredibly misleading and feels like a trap.
Beyond that, their in-flight service is non-existent. Not even a glass of water is offered during the flight. The check-in desk at the airport was chaotic, poorly managed, and slower than a corner store. I’m shocked that a commercial airline can function with this level of disorganization and lack of basic hospitality.
SunExpress needs to fix its check-in policies, train its staff properly, and stop using underhanded ways to squeeze extra fees from already-paying customers. I urge the company to review its practices and offer real solutions—not hidden charges.
SunExpress is making check-in an unnecessary hassle. I booked a round-trip international flight, selected my seats, and paid a total of ₺17,000+, including all extra fees. The night before my flight, I tried to check in online, but the system wouldn’t let me. I tried again in the morning—still no lu...
I recently flew with SunExpress and was shocked by their unreasonable check-in policy. Because we didn’t complete online check-in before arriving at the airport, we were charged an extra €5 per person at the counter. What’s even more frustrating is that even if we had checked in online, we would sti...
I booked a connecting SunExpress flight from Samsun to Antalya and then Antalya to Berlin, but I was unable to complete the online check-in. It seems like SunExpress intentionally prevents passengers from completing the check-in online, claiming a “system error,” just to charge a €5 fee at the airpo...
I had a very frustrating experience with SunExpress on the Berlin–Izmir route. While trying to complete online check-in through their official website, I encountered a system error and couldn’t proceed. Since the online option failed, I had no choice but to check in at the airport—where I was charge...
I just booked a flight with Sun Express and had a problem with their online check-in process. I filled in all my info right, but the system just wouldn’t let me finish the check-in. I had to check in at the airport, and they hit me with an extra €5. Looks like this isn't just a one-off problem. I've...
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